What are the responsibilities and job description for the Night Auditor position at Quality Inn and Suites?
Job Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift. Duties: - Perform nightly audits of financial transactions, including balancing and reconciling accounts - Verify the accuracy of guest charges, room rates, and other billing information - Prepare and distribute daily reports to management - Handle guest inquiries and resolve any issues or complaints in a professional and timely manner - Assist with the check-in and check-out process for guests arriving or departing during the overnight shift - Maintain a clean and organized front desk area - Provide exceptional customer service to all guests, ensuring their needs are met and exceeded - Assist with other front desk duties as needed Qualifications: - Previous experience in a customer service role, preferably in the hospitality industry - Strong communication and interpersonal skills - - Knowledge of hotel operations and front desk procedures - Proficient in using computer systems and software applications - Ability to handle cash transactions accurately - Excellent attention to detail and organizational skills Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry If you are a dedicated individual with a passion for providing exceptional guest service, we encourage you to apply for the position of Night Auditor. Join our team and contribute to creating memorable experiences for our guests.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Mattoon, IL 61938 (Required)
Ability to Relocate:
- Mattoon, IL 61938: Relocate before starting work (Required)
Work Location: In person
Salary : $16