Front Desk Receptionist/Night Auditor

The Quality Inn & Suites at Silverdale is looking for a professional and friendly Front Desk Receptionist who assures highest level possible of guest and visitor satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquires.

PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes and Issues

• Checks guests into and out of the hotel in an accurate, speedy and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks or traveler's checks.
• Balances/ verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensure systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and front desk area is clean, organized, visually appealing and well stocked with all necessary supplies.
• Properly complies, completes and distributes reports to all management and relevant staff.
• Reports any maintenance, security or safety issues to the appropriate staff

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED or equivalent years of relevant work experience required
• Previous front desk experience highly preferred
• Prior experience using Windows based software including Microsoft Word, Excel and Outlook highly preferred.
• Excellent organizational and prioritizing skills
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule

Work Remotely

• No

Job Type: Full-time, Part-time

Benefits:

• Employee discount to Choice Brand Hotels
• Flexible schedule

Shift:

• 8 hour shift
• Morning shift
• Afternoon shift
• Overnight shift

People with a criminal record are encouraged to apply.

Drug testing will be completed prior to hire.

Work Location: In person

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Pay: From $17.13 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Benefits:

Salary : $17