Front Desk Associate (Night Shift)

Job Overview
We are seeking an energetic and dedicated Front Desk Associate to join our team during the night shift. In this vital role, you will be the welcoming face of our hotel, ensuring a smooth and memorable experience for all guests arriving during overnight hours. Your enthusiasm, hospitality expertise, and excellent communication skills will help create a warm, efficient environment that promotes guest satisfaction and operational excellence. This position offers an exciting opportunity to showcase your customer service talents while working in a dynamic hospitality setting.

Duties

• Greet guests warmly upon arrival, providing exceptional customer service and ensuring a positive first impression
• Manage guest check-in and check-out processes efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with professionalism and a friendly attitude
• Operate multi-line phone systems, answer guest calls promptly, and direct calls appropriately
• Maintain accurate records of guest reservations, billing information, and special requests
• Conduct night audit procedures to reconcile daily financial transactions and ensure data accuracy
• Monitor security cameras and perform routine safety checks around the property during overnight hours
• Collaborate with housekeeping and maintenance teams to address guest needs and facility issues promptly
• Uphold hotel policies, phone etiquette standards, and guest relations protocols to ensure a welcoming environment

Skills

• Proven experience in hospitality management or hotel front desk operations
• Strong customer service skills with a focus on guest satisfaction and guest relations
• Bilingual or multilingual abilities to serve diverse clientele effectively
• Knowledge of hotel management systems and night audit procedures
• Excellent communication skills, including phone etiquette and multi-line phone system operation
• Ability to handle stressful situations calmly and professionally during late-night hours
• Familiarity with resort or hotel environments, especially in guest services roles
• Experience in hospitality or front desk roles preferred but not required; training provided for the right candidate

Join us as a Front Desk Associate (Night Shift) to deliver outstanding hospitality experiences while working in a vibrant team environment. Your dedication will help ensure our guests enjoy their stay from check-in to check-out—making every night memorable!

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $15