Front Desk Agent/Night Auditor

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and amenities.
• Maintain accurate records of guest information and reservations.
• Process payments and manage billing inquiries.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Operate phone systems to handle incoming calls, taking messages as necessary.
• Assist with guest services, including room service requests and concierge services.
• Address guest complaints or concerns promptly and professionally.
• Collaborate with other hotel departments to enhance the guest experience.

Skills

• Strong guest relations skills with a focus on customer satisfaction.
• Proficient in phone etiquette and handling phone systems effectively.
• Knowledge of hospitality management principles is preferred.
• Experience in hotel management or front desk operations is an advantage.
• Excellent customer service skills with the ability to multitask.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit procedures is beneficial.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Application Question(s):

• Are you able to work Thursday to Sunday 7p to 7a weekly?

Experience:

• customer service: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $10