Account Coordinator/Customer Success

As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support, data entry, document collection, verifying timely pick-ups and deliveries, resolving issues, complying with department SOPs, and managing account profiles.

Responsibilities

• You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts
• Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests
• Manage the entry of pickup and delivery requests for client shipments
• Assist to resolve Accounts Receivable and Accounts Payable issues
• Work with Account Executives and Sr Account Executives to provide world class customer service to clients
• Proactively communicate issues to the team
• Manage relationships within accounts

Requirements:

• High school diploma required; 2-year community college or vocational degree highly preferred
• 1 years' experience in customer service or logistics
• Proven track record in handling multiple task and problem solving when handling difficult customer issues
• Intermediate skills with Microsoft Office, Outlook, Word and Excel
• Ability to follow standard operating procedures with little to no oversight
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers
• Enjoy working in a fast pace team environment and able to collaborate with others