Triage Agent

With 150 locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

PURPOSE:

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·       Answer phones/returning voicemails to handle all questions and/or transfer accordingly.

·       Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.

·       Relay pathology results including biopsies, scheduling returns and minor procedures.

·       New patient scheduling, making charts and notes.

·       Answer questions to patient’s satisfaction using basic medical terminology and understanding.

·       Document all conversations appropriately in EMA.

·       Schedule various surgeries in template according to provider specific needs and guidelines.

·       Prioritize skin cancers based on type, subtype, size, location and aggressive nature.

·       Explain Mohs procedures to patients – what to expect.

·       Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

OTHER FUNCTIONS:

•       Maintains regular and predictable attendance.

•       Performs other essential duties as assigned

•       Maintain professional licensure/certifications as applicable.  

•       Travel to other jobs or office locations as applicable. 

•       High School Diploma or higher

•       3 years minimum experience as a Medical Assistant

•       CCMA/RMA Certification preferred

•       Excellent verbal and written communication skills

•       Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.