Front Office Receptionist - Charlotte, NC

With over 150 locations in 17 states, QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S. We are dedicated to educating, protecting, and caring for your skin. At QualDerm, our mission is to provide the best in comprehensive skin care so you can achieve a confident, healthier, and more beautiful you!

We emphasize the importance of skin health within our communities and amongst healthcare professionals, focusing on skin cancer prevention, risk factors, and the significance of annual skin exams and dermatologic care.

We aim to deliver the latest proven dermatologic care, ensuring exceptional access to quality skin care in the expanding geographies we serve, all while nurturing a rewarding and supportive work environment for our team. Along with competitive compensation and benefits packages, we offer a company culture like no other!

Location: Charlotte, NC

Job Summary:

The Front Office Receptionist in Charlotte, NC, will play a crucial role in patient registration, ensuring accuracy and efficiency while utilizing our medical systems. This role also entails verifying patient insurance coverage using our facility's medical necessity tools. You'll be asked to perform these duties following established policies and procedures, while also delivering outstanding customer service to our physicians, patients, and other medical staff.

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the telephone, addressing inquiries appropriately.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identities by date of birth and name, creating new accounts as needed.
• Prepare necessary paperwork for patient appointments.
• Contact “No Show” patients to reschedule and document necessary information in the Practice Management System.
• Simplify appointment scheduling to boost patient satisfaction, provider time efficiency, and treatment room use.
• Assist in emergency situations with prompt and sound judgment.
• Review and update information in the Practice Management System (EMR) regularly, working with patients for accuracy.
• Verify insurance coverage and eligibility, keeping track of financial status, and report prior authorization needs to the Billing Department.
• Maintain a clean and organized reception area.
• Collect patient co-pays and outstanding balances, ensuring confidentiality of personal information.
• Follow operational policies and procedures, reporting any changes as necessary.
• Contribute to team efforts to accomplish relevant results.
• Showcase exceptional customer service skills in all interactions.
• Answer telephones in a timely and professional manner.
• Engage with patients, visitors, providers, and team members courteously and cooperatively.
• Perform other duties as directed by the Practice Manager or Area Practice Manager.

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.
• Strong communication skills and ability to work well in a team.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.