Bilingual Receptionist/Administrative Clerk

Quality Packaging (Qual Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.
If you are looking for a career where you make a difference with over 1,000 team players, please read on.

Receptionist / Administrative Clerk

Position Summary

The Receptionist/Administrative Clerk serves as the first point of contact for visitors and callers while also supporting various administrative tasks to ensure the smooth and efficient operation of the corporate office. This role requires a professional demeanor, strong organizational skills, and the ability to multitask in a dynamic office environment.

Pay: $18.00-$19.00 / hr

Key Responsibilities

Front Desk & Visitor Management

• Greet all visitors and callers in a courteous and professional manner
• Answer and direct incoming phone calls to appropriate personnel
• Maintain a clean, organized, and welcoming reception area
• Monitor visitor access and maintain compliance with company security and GMP (Good Manufacturing Practice) procedures
• Issue visitor badges, maintain the visitor log, and follow all required check-in protocols
• Screen and route inbound sales inquiries from company websites, industry associations, and vendors

Administrative Support

• Assist with meeting and event coordination, including scheduling, travel arrangements (air, hotel, car rental), and catering
• Receive, sort, and distribute incoming mail and packages
• Prepare outgoing packages, including time-sensitive shipments via FedEx or courier services
• Perform data entry, filing, and other clerical tasks as assigned
• Update and maintain contact lists, phone directories, and internal communication tools

Office Maintenance & Supplies

• Ensure meeting rooms are properly set up and stocked with necessary materials
• Monitor and organize office supply inventory; place orders as needed
• Support basic facility upkeep, including restocking common areas

Additional Duties

• Perform other administrative tasks and responsibilities as assigned by management

Qualifications

Education & Experience

• High school diploma or equivalent required
• Minimum 1 year of clerical, administrative, or receptionist experience
• Bilingual in Spanish

Skills & Competencies

• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Professional appearance and business etiquette
• Ability to multitask and manage time effectively
• Self-motivated and able to work both independently and collaboratively
• Bilingual in Spanish is a plus but not required

Technical Proficiency

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Experience with CRM systems such as Dynamics, Salesforce, or similar platforms preferred

Physical & Mental Requirements

• Ability to sit, stand, and move about for extended periods
• Capable of light lifting (10 pounds)
• Able to operate office equipment such as phones, computers, postage machines, and copiers
• Requires visual acuity for reading and computer work
• Ability to focus, problem solve, and communicate clearly

Working Conditions

• Standard business office environment with moderate noise and comfortable temperature
• Lighting and ergonomic conditions are adequate
• No hazardous or extreme physical conditions

About Pro Pac and Qual Pac

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.
We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.
Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!
Visit us at https://www.propac.com/.