Dispatcher Operations Manager

Dispatch Operations Manager

QQR Transport | Cincinnati Metro, OH — On-Site

Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.–Canada and U.S.–Mexico cross-border lanes.

This role is with QQR Transport, an asset-based carrier at QQR that operates its own fleet, running full-truckload (FTL) and over-the-road (OTR) freight, and is building its dispatch and operations team in the Cincinnati, Ohio corridor.

Role Overview

The Dispatch Operations Manager is a full-time, on-site role with QQR Transport, based in the Cincinnati metropolitan area. You will oversee daily dispatch operations, fleet utilization, driver performance, and customer service execution across the company fleet. Working closely with executive leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — leading a team of dispatchers, providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

Key Responsibilities

Operations Management

• Direct daily dispatch activities across the company fleet.
• Ensure efficient load planning, route optimization, and equipment utilization.
• Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity.
• Develop and implement operational strategies that improve efficiency, profitability, and service levels.
• Identify bottlenecks and proactively implement process improvements.

Fleet & Driver Management

• Oversee driver dispatch, scheduling, and load assignments.
• Monitor driver performance, utilization, and compliance.
• Address driver concerns and operational challenges promptly.
• Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers.

Customer & Partner Relations

• Maintain strong relationships with customers, freight brokers, and strategic partners.
• Ensure service commitments are consistently met or exceeded.
• Resolve service failures and escalations professionally and efficiently.
• Identify opportunities for business growth and improved customer satisfaction.

Compliance & Risk Management

• Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies.
• Partner with the Safety Department to minimize risk and improve CSA performance.
• Monitor operational procedures to maintain regulatory and operational integrity.

Strategic Planning & Analytics

• Analyze freight trends, lane profitability, and market opportunities.
• Generate operational reports and performance dashboards for leadership review.
• Use data-driven decision-making to improve profitability and resource allocation.
• Participate in budgeting, forecasting, and capacity planning.

Qualifications

Required

• 5 years of experience in transportation, dispatch, fleet management, or logistics operations.
• Strong understanding of trucking operations, dispatch workflows, and fleet management.
• Proven ability to lead and develop a team while managing multiple priorities in a high-volume environment.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and relationship-building abilities.
• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel).

Preferred

• Experience with the PCS TMS platform.
• Knowledge of freight brokerage operations and carrier management.
• Experience with cross-border (U.S.–Canada / U.S.–Mexico) freight.
• Experience driving operational growth and process improvement initiatives.
• Prior experience supporting demanding supply chains in automotive, manufacturing, pharmaceutical, aerospace, or energy.
• Associate or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent practical experience.

What Success Looks Like

Within your first 12 months, you will improve fleet utilization and efficiency, strengthen driver engagement and retention, raise on-time delivery and service performance, and build a scalable dispatch operation that supports the company's growth.

Why Join QQR Transport?

Exceptional transportation companies are built by exceptional people. We give our leaders the autonomy, resources, and support to make a real impact.

What We Offer

• Performance-based bonus opportunities
• Career advancement and leadership growth
• Collaborative, entrepreneurial environment with a direct line to company strategy
• Long-term stability with a growing transportation company

Apply Today

Submit your application through this posting. We review every submission and will reach out to qualified candidates directly.

QQR Logistics and QQR Transport are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.