What are the responsibilities and job description for the Assistant Branch Manager - Dublin Village Office position at QNB Bank?
The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function.
General Duties And Responsibilities
General Duties And Responsibilities
- Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
- Ensures that prescribed schedules and operating policies and procedures are followed.
- Build customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
- Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
- Resolves customer problems in a positive and efficient manner.
- Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
- Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
- Able to relate to other people beyond giving and receiving instructions.
- Available to present at training workshops and Q2 Service and Sales meetings as necessary.
- Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
- Demonstrates the ability to be a role model, leader, and resource to his or her peer.
- Is an active member of an internal committee and can make a meaningful contribution. (Community service committees are not included)
- Models QNB's Service and Sales Takes personal initiative and is a positive example for others to emulate.
- Able to direct the workflow of the customer service counter. Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments. Ensures daily office settlement and performs Senior FSR and/or FSR Supervisor duties as necessary.
- Makes recommendations regarding performance evaluations for FSR and/or Universal Banker.
- Required availability of all operating branch hours, which can include holidays and weekends.
- Assumes additional job-related duties as requested.
- Must be proficient in all aspects of the job.
- High School diploma or equivalent.
- Previous supervisory experience (One year or more).
- Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
- Successful in motivating team members in all aspects of QNB's Service Excellence.
- Ability to lift and maneuver 25-30-pound coin bags.
- Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
- Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (Completion of some college courses preferred).
- Must have strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
- Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
- Successful completion of any two PBA courses as recommended by Branch Manager (final grade of "C" or higher). Currently this is the ABA Fundamentals of Banking and Consumer Lending.
- Must fulfill re-certification of Universal Banker checklist requirements annually.
- PA Notary and Medallion Signature Certification.
- This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
- Complete familiarity with the QNB's FSR, platform, and consumer loan application policies, procedures and guidelines.
- QNB's sales system and product knowledge.
