What are the responsibilities and job description for the Universal Banker position at QNB Bank?
General Duties And Responsibilities
- Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
- Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
- Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
- Opens, closes, and services every type of deposit product, able to take and disburse loans.
- Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
- May ensure daily office settlement.
- Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
- Assists in processes and prepares branch cash and settlement.
- Able to relate to other people beyond giving and receiving instructions.
- Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
- Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
- Required availability of all operating branch hours which can include holidays and weekends.
- Assumes additional job-related duties as requested.
- Must be proficient in all aspects of job.
- High School diploma or equivalent.
- Complete Universal Banker Certification Checklist.
- Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
- Successful in motivating team members in all aspects of QNB's Service Excellence.
- Ability to lift and maneuver 25-30-pound coin bags.
- Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
- Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
- Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
- This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
- Must fulfill re-certification of Universal Banker I requirements annually.
- PA Notary
- Ability to solve problems and carry on without supervision.
- Successful completion of Banking Fundamentals and Consumer Lending.
- Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.