What are the responsibilities and job description for the Quality Assurance Specialist position at QCR Holdings, Inc.?
QCR Holdings is looking for a Quality Assurance Specialist to join our team. The Quality Assurance Specialist is responsible for verifying the accuracy of maintenance completed in multiple systems throughout the organization. The primary responsibility of this role is to provide quality assurance for all account and core system maintenance performed across organization. This role is vital in ensuring accuracy and compliance with SOC controls.
QCRH is a multi-charter organization that provides centralized operations services to our charter partners. QCRH Banks are in Iowa, Illinois, and Missouri. As such, this role could involve infrequent travel and will require an ability to communicate across various levels of leadership. This is a fast-paced position and will require the ability to multi-task as well as adapt to change.
If outside of the Quad City Bank & Trust market, the individual may be required to travel for initial and ongoing training. Once trained, employees are eligible for hybrid consideration.
This person will provide a full range of professional, technical, and general support to bank personnel.
Ideal candidates will have an associate degree in finance/ accounting or equivalent combination of commercial online banking support experience and/or education is required. At least 2-4 years' experience in a banking environment or similar financial institution is beneficial. Excellent customer service skills with the ability to utilize effective oral and written communication skills and etiquette is required. Strong computer skills, as well as strong analytical, troubleshooting, and problem-solving skills are also required. Experience in writing formal procedural and training documentation and materials is beneficial. Knowledge of NACHA Rules and Regulations is beneficial. Familiarity with commercial banking products and services and rely on experience and judgment to see plans/projects through to execution within required timelines is preferred.
QCR Holdings, Inc. is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Lease Funds, LLC based in Milwaukee, WI.
Pre-employment credit check, background check and drug screen are required.