What are the responsibilities and job description for the IT Administrator position at Q Center?
Q Center is looking for a Full Time IT Administrator to join our team!
Job Summary
The IT Administrator is responsible for managing, maintaining, and supporting Q Center’s technology infrastructure to ensure secure, reliable, and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IT policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data.
This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm.
Starting rate for this position is $70,000/year.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
Education & Experience:
- Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field required.
- Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management
- Experience with Cisco Routers, SonicWall Firewalls, and Cisco Switching components/infrastructure.
- Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers.
- Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools.
Physical requirements:
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Oversee and manage the daily operations of department and associates.
- Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
- Define and implement department objectives and standard operating procedures.
- Manage budget, forecast, expense, records, and contracts.
- Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
- Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
- Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
- Interview candidates for open department positions and follow standards for hiring approvals.
- Conduct departmental training, departmental meetings developing associate morale and skills.
- Motivate, coach and counsel all department personnel according to Q Center Policy.
- Conduct associate performance reviews in accordance with Q Center standards.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
- Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Maintain a clean, organized work area and manage all necessary department supplies.
- Ensure overall associate and guest satisfaction and safety is achieved.
- Perform other related duties as assigned.
- Maintain servers, networks, operating systems, and hardware devices.
- Perform system updates, backups, and routine maintenance.
- Troubleshoot hardware, software, and network issues.
- Assist users with technical problems and access requests.
- Create, manage, and secure user accounts, permissions, and roles.
- Enforce access control and authentication policies.
- Monitor systems for security threats.
- Implement security tools, patches, and policies.
- Support backup and disaster recovery processes.
- Track uptime, performance, and resource usage.
- Identify and resolve bottlenecks or failures.
- Maintain inventory of hardware and software.
- Handle software installations, licensing, and updates.
- Assist with technology upgrades, migrations, and new system implementations.
- Recommend improvements to enhance efficiency and reliability.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000 square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.
Salary : $70,000