IT Support Administrator

Topstep is seeking an experienced IT Support Administrator to join our team onsite at our Chicago headquarters. You'll provide expert technical support for office systems, local users, and infrastructureand assist remote staff as needed. The ideal candidate thrives in a hands?on environment, demonstrates strong problem?solving skills, and works effectively with our Managed Service Provider (MSP) to deliver outstanding service.

Key Responsibilities

• Serve as the primary onsite IT contact for the Chicago office, providing direct support for hardware, software, and network issues
• Collaborate with the MSP to coordinate escalations, system maintenance, and service improvements
• Provide technical support for complex incidents that Tier 1 or Tier 2 teams cannot resolve
• Provision and configure laptops, desktops, mobile devices, and user accounts across Google Workspace, Microsoft 365, and Okta
• Manage device imaging, deployment, and lifecycle tracking to ensure security and compliance
• Oversee and maintain local office technology, including Wi?Fi, printers, displays, AV systems, Zoom Rooms, and VoIP setups
• Support onboarding and offboarding, including workstation preparation, credential setup, and equipment retrieval
• Administer identity and access controls (SSO, MFA, and permissions) with IT leadership and the MSP
• Maintain IT inventory, asset logs, and documentation for all local equipment
• Perform regular audits of physical systems, connectivity, and backup equipment
• Contribute to the IT knowledge base and continuously improve internal processes
  
  

Required Qualifications And Key Competencies

• 5 years of IT support experience, with at least 2 years at a senior or Level 3 capacity
• Proven experience working with an MSP and coordinating escalations
• Advanced troubleshooting skills for Windows and macOS systems, network connectivity, and SaaS tools
• Excellent communication skills, with the ability to explain technical concepts to non?technical users
• Highly organized with strong follow?through, documentation, and asset management habits
• Self?motivated and able to prioritize effectively in a fast?paced environment
  
  

Preferred Skills

• Experience supporting conference room technologies, AV systems, and collaboration tools (Zoom, Slack)
• Strong technical knowledge of:
• Google Workspace and/or Microsoft 365 administration
• Okta or comparable identity management platforms
• Endpoint management and MDM (Intune, Kandji, or Jamf)
• Office networking (switches, routers, firewalls, VPNs, Wi?Fi)
  

Company Culture & Perks

• Topstep provides an engaging working environment ranging from fully remote to hybrid, with a culture of collaboration and robust Slack communication.
• 9 paid company holidays and generous family leave. Paid time off is accrued monthly.
• Competitive 401(k) matching; health, dental, and vision insurance offered to full?time employees.
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Food and groceries budget and health & wellness contributions available.
  
  

New Hire Base Salary Range

• $125,000?$150,000
• Bonus: Eligible for a performance?based bonus as provided by the plan terms and governing documents.
• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job?related knowledge, skills, and experience among other factors.
  
  

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!

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