Hotel Laundry Attendant

THE KEY HOTEL
HILTON GARDEN INN DUBUQUE
Q CASINO RESORT

Hotel Laundry Attendant

Position Summary:  

As a Hotel Laundry Attendant, you will be responsible for the efficient cleaning and care of hotel linens and towels. This includes washing, drying, folding, and organizing laundry items while maintaining cleanliness and safety standards in the laundry area. You will be trained to operate all laundry equipment, including washers, dryers, and iron presses, and expected to support inventory management and assist with guest-related laundry needs. This role requires attention to detail, physical stamina, and a commitment to quality service. 

Reports to:

• Housekeeping Supervisor 
• Hotel Operations Manager

Duties and Responsibilities: 

• Operate and maintain laundry equipment including washers, dryers, and iron press. 
• Wash, clean, dry, and fold hotel linens and laundry items.  
• Sort laundry by material and color.  
• Arrange and store laundry items as specified.  
• Wrap items for pickup or delivery.  
• Stock laundry closets and carts for next-day use.  
• Maintain and update daily laundry records.  
• Keep the laundry room clean and organized.  
• Assist with loading and unloading washers and dryers.  
• Monitor and maintain inventory of laundry supplies.  
• Respond professionally to guest complaints.  
• Provide additional laundry services as needed. 

Required Skills and Abilities: 

• Experience using laundry detergents and cleaning equipment. 
• Ability to work long hours and weekends. 
• Proficiency in operating and maintaining laundry equipment. 
• Physical strength to lift heavy items. 
• Quick decision-making and problem-solving skills. 
• Strong customer service orientation. 
• Effective written and verbal communication. 
• Basic arithmetic and time management skills. 
• Ability to work effectively in a team environment.  
• High attention to detail. 

Education and Experience: 

• Legally authorized to work in the United States.  
• Basic English literacy preferred, including the ability to read product labels and communicate with team members and guests.  
• Prior experience in hospitality laundry or similar role preferred. 

Physical Requirements: 

• Prolonged standing, walking, bending, pushing, and pulling.  
• Ability to lift up to 15 pounds and transport items up to 100 pounds.  
• Willingness to work a rotating seven-day schedule, including occasional afternoon shifts. 

Working Environment and Conditions 

• Fast-paced environment with varying noise levels. 
• Exposure to loud sounds from laundry operations. 

Equipment and Tools 

• Laundry equipment:
  • Washers
  • Dryers 
  • Iron Press