Service Manager

IMMEDIATE EMPLOYMENT

• Full Time Exempt Position
• Reporting to the VP – General Manager Northern California
• Pay Range from $120, $150,000.00

Summary Description:

The primary function of this position is to manage the delivery process, maintaining a high level of customer satisfaction while maximizing operational efficiencies, controlling costs within the department, and meeting financial goals. This position will manage the service and inspection departments.

Position duties and responsibilities include, but are not limited to:

CUSTOMER SATISFACTION: Coordinate with the service sales team to analyze customer requirements and contractual obligations, determining the best possible application. Responsible for executing the best solution for total customer satisfaction. This includes maintaining effective two-way communication with the customer from the initial service request to completion.

FISCAL RESPONSIBILITY: Responsible for providing the highest quality delivery at the lowest possible cost. Responsible for operating within an approved financial plan, which includes direct costs, indirect costs, accounts receivable and profitability.

SERVICE RESPONSIBILITY: Manage all service department requirements including material purchasing, scheduling, and customer feedback. Manage the technical installation support activity including programming, repairing and inspections of systems according to customer's specifications and applicable code requirements.

PRODUCTIVITY IMPROVEMENT: Ensure that effective performance measurements are assigned, and employees are motivated to achieve and exceed objectives in a professional, timely and quality manner. Coordinate with and support the sales representatives to better serve the customer, grow the business and ultimately increase the sales volume per sales representative.

PERSONNEL MANAGEMENT: Empower, organize, and develop local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identify areas such as sales skills, business and product knowledge, and customer service, where training and development can enhance the district's abilities to meet current and future business needs. Maintain an open channel of communications among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale.

SAFETY COMPLIANCE: Ensure that all employees comply with safety programs and that employee safety training is complete and up to date. Complete all workplace accident investigations as required by the company's EH&S policy. Identify safety issues and hazards and create a corrective action plan.

LEGAL COMPLIANCE: Abide by Federal, State, and local laws and regulations, as well as all Company policies and procedures.

Major responsibilities percentage breakdown

• Completing Customer Call Back on Service Requests Verify Customer Needs – 25%
• Completing Deficiencies quotes from Inspection Reports – 25%
• Review Open Work Orders and Assist in Scheduling Return Visits – 20%
• Assist the Service and Inspection Coordinators with Weekly Scheduling – 10%
• Assist in Invoicing Collections – 10%
• Assisting Sales in Bid Reviews – 10%

Looking for someone who has:

• Bachelor's degree or higher in Business Management
• 5 years Industry experience
• 3 years of management experience
• Proven ability to solve problems creatively
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful

Physical and Environmental Demands:

• Sitting – Constantly (6-8 hours/daily)
• Walking – Occasionally (0-3 hours/daily)
• Standing- Occasionally (0-3 hours/daily)
• Standing on Ladder- Occasionally (0-3 hours/daily)
• Bending (Neck and Waist) – Occasionally (0-3 hours/daily)
• Twisting (Neck and Waist) – Occasionally (0-3 hours/daily)
• Lifting 0-20 Lbs. – Occasionally (0-3 hours/daily)
• Carrying 0-20 Lbs. – Occasionally (0-3 hours/daily)

Benefits Include:

• Medical, Dental, Vision and Life, insurance plans – employee contributions required
• Basic Life/AD&D Insurance and Long-Term Disability Insurance – covered by the employer
• Discounted AFLAC is available at the employee's expense
• 401K Retirement plan
• Vacation days
• CA Paid Sick Leave earned at the rate per CA state law requirements
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, and Christmas Day

Pyro-Comm Systems, Inc. is an equal opportunity employer. All qualified candidates will be considered regardless of race, color, religion, national origin, sex, genetic information, age, disability, or veteran status

No recruiters please

Salary : $150,000