Customer Experience Agent

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position performs a variety of clerical, recordkeeping, and customer service tasks to assist with the smooth operation of the organization. Provides administrative and clerical support to an assigned location, department, and/or unit. Develops, maintains, and ensures communication. Assists with budgetary matters, tracks department funds, and purchasing. Compiles reports and monitors assigned projects and/or program components.

Essential Duties & Responsibilities: 

• Greets and directs clients and visitors.
• Answers phone calls and emails in a timely manner.
• Manages company telecommunications network and communicates with answering service.
• Makes appointments and referrals
• Manage data in spreadsheets and reports
• Creates and maintains office related records and reports
• Performs data entry and filing tasks for accounts payable, purchase orders, equipment inventory,
• Maintains the integrity and confidentiality of confidential employee or departmental files.
• Receives, records, and distributes packages and mail.
• Manages key vendor accounts, supply inventory, and submits invoices for payment
• Compiles budget data and maintains financial records as requested.
• Copies, collates, and otherwise prepares reports for mailings, meetings, and other correspondence.
• Assists with projects and event support.
• Assists other departments as needed.
• Assists with Customer relations.
• Assists with Contract creations.
• Manages all branch security project invoicing.
• Perform other duties assigned by management.
  
  

Education/Qualifications

• Bachelor or Associate degree or equivalent work experience.
• Ability to greet visitors, clients, and colleagues in a friendly and courteous manner.
• Ability to type at least 50 wpm.
• Ability to proofread.
• Proficient in Microsoft Office Suite or similar software.
• Basic understanding of office equipment.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and identify and solve problems.
• Ability to organize and prioritize work.
  
  

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer. 
  
  

Pay Rate

• $21.00 - $25.00 per hour DOE.
  
  

Anticipated Close

• 5.4.2026
  
  

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
  
  

Pye-Barker Fire and Safety is an Equal Opportunity Employer