Inside Sales Manager

Recurring Revenue Growth | Team Leadership | Customer Retention

• Build Growth. Drive New Orders. Lead a Winning Sales Team.
• Turn Conversations into New Orders and Lasting Customer Relationships
• Add $30K yearly in compensation based on results

We are seeking a results-driven Inside Sales Manager to lead a high-performing outbound sales and customer-retention team. This role supports one of the most consistent growth elements of healthcare on the market today.

This is a hands-on sales leadership role for someone who knows how to build accountability, coach to measurable goals, improve conversion, and grow recurring revenue. The successful candidate will own daily department performance and lead the team toward new orders every day.

Healthcare or medical supply experience is helpful, but the top priority is a proven record of inside sales growth and team performance.

What You’ll Do

• Lead and develop an outbound inside sales team focused on recurring orders, retention, and revenue growth.
• Own the department’s daily production goal and make performance expectations clear and visible.
• Monitor call activity, conversion rates, completed orders, retention, and revenue throughout the day.
• Coach employees on consultative selling, objection handling, follow-up, closing, cross-selling, and upselling.
• Identify performance gaps and implement practical recovery plans when the team falls behind target.
• Create a disciplined daily operating cadence that keeps the team focused on measurable results.
• Recruit, onboard, train, and develop high-performing inside sales professionals.
• Conduct frequent coaching sessions using actual activity, conversion, quality, and production data.
• Recognize strong performance and address ongoing underperformance promptly.
• Adjust lead distribution, staffing, call activity, and workflow to improve results.
• Develop strategies to increase recurring revenue, reorder activity, customer retention, and revenue per active account.
• Improve sales processes without sacrificing service, accuracy, or compliance.
• Report goals, actual results, variances, and corrective actions to executive leadership.
• Partner with operations, billing, customer service, clinical teams, and marketing to remove barriers to completed orders.

What Success Looks Like

• Consistent growth in inside sales conversion and recurring revenue
• Strong customer retention and reorder activity
• Order accuracy of at least 98%
• High customer satisfaction
• Clear individual and team accountability
• Full compliance with documentation and regulatory requirements

What We’re Looking For

• Three to five years of leadership experience in inside sales, outbound sales, call-center sales, recurring-revenue operations, retail sales, or another goal-driven environment.
• Proven success growing sales performance and consistently achieving quantified goals.
• Experience leading teams with daily or weekly activity, conversion, production, or revenue targets.
• Strong coaching ability and comfort using performance data to improve results.
• A track record of turning around underperforming employees or teams.
• Confidence addressing performance gaps directly and taking timely corrective action.
• Strong analytical, communication, problem-solving, and conflict-resolution skills.
• Ability to maintain urgency and accountability in a fast-paced sales environment.
• Proficiency with Microsoft Excel, Teams, Outlook, and Word.
• Ability to learn Brightree or similar software.