What are the responsibilities and job description for the Inside Sales Account Manager position at State Steel Supply?
Position Description:
The Inside Account Manager is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base. This position utilizes relationship-based selling techniques to meet the steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing and negotiation. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.
Primary Responsibilities:
- Build customer relationships with new and existing accounts to maximize territory growth
- Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
- Exhibit mentality of problem-solving that helps uncover solutions to customer needs
- Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
- Understand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of the company
- Develop an in-depth understanding of the steel products and services offered by State Steel
- Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success
- Monitor the overall goals and results of the territory, and the entire company on a regular basis
- Provide feedback related to the market conditions of the territory
- Cooperate with teammates both within, and outside the Sales Dept.
- Assist other account managers with their daily activities when needed
Physical & Work Requirements:
- Ensure professional appearance appropriate for meetings with executive level employees or clients
- Requires ability to perform primary job responsibilities while spending long periods of time at a computer
- Limited travel (3 to 4 times per year max)
- May require travel to the office in extreme weather conditions
Required Background, Competencies & Expertise:
- Tremendous drive for results
- Highly proactive and takes great initiative; proven self-starter; goes the extra mile
- Strong customer orientation with proven relationship building skills
- Tremendous responsibility and ownership of customer challenges
- Diligently and consistently demonstrates an ownership mentality
- Proficient in utilizing required software applications (SalesForce, SAP (coming), Microsoft Office, etc.)
- Strong written and oral communication skills
- Strong cooperation and collaboration skills
- Understanding of basic economics related to supply and demand
- Composure
- Instills trust and confidence
- Comfortable with negotiation
- Highly detail-oriented and very thorough
- Strong numerical abilities
- Excellent organization skills
- High learning agility
Preferred Background, Competencies & Expertise:
- Proven experience in a role responsible for managing the needs of customers
- Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
- Background in the steel industry or a related field
- Bachelor’s degree in Business Administration or related discipline or equivalent work experience