What are the responsibilities and job description for the Customer Technical Support Specialist Help Desk position at Puyenpa?
The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking Help Desk Customer Service Support Specialists to join us on a proposal effort. The Customer Technical Support Specialist (Help Desk) provides Tier I/II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary.
Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment would begin upon contract award
Requirements:
Puyenpa is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. At Puyenpa, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities. If for any reason you require an accommodation or assistance with applying, please contact recruiting@puyenpa.com.
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Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment would begin upon contract award
Requirements:
- Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy and ServiceNow
- Clearance: Active Secret.
- Certification: IAT II level with a T3 investigation.
- Must sign Letter of Intent.
Puyenpa is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. At Puyenpa, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities. If for any reason you require an accommodation or assistance with applying, please contact recruiting@puyenpa.com.
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