Shop Manager

PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

The Shop Manager energizes the team and drives shop success by taking ownership of complex repair projects, ensuring every job is delivered on time, within budget, and to the highest standards of quality, safety, and customer satisfaction. This leader sets a fast pace for the shop, coordinates schedules, directs material flow, and develops a skilled, motivated team. Responsibility for both technical results and logistics—including inventory, shipping/receiving, and staging—guarantees efficient workflow for every project. Proactive communication, customer focus, and a passion for continuous improvement make the manager a key force in building shop excellence. Candidates with an entrepreneurial spirit who thrive on solving problems, motivating others, and delivering results will make a big impact.

Skills Needed

• Clear written and verbal communication
• Strong computer literacy; ability to use databases and mobile technology (computer, tablet, phone)
• Problem-solving mindset and knowledge of basic continuous improvement methods
• Ability to collaborate with internal teams and communicate effectively with customers in person, by phone, and via email
• Leadership skills to develop direct reports and influence others positively
• Ability to multitask, meet deadlines, and maintain poise in a fast-paced environment
• Basic knowledge of materials management and project workflow through a repair shop
• Advanced technical expertise in pump repair, rotating equipment, and associated mechanical/electrical systems
  
  

Job Responsibilities

• Lead regular production meetings to coordinate schedules, monitor material costs, and deliver jobs on time and on budget for customers
• Manage job records for all shop work, both physically and digitally
• Develop and train a skilled shop team of pump mechanics and material handlers, foster accountability and growth
• Set and uphold quality standards, performing regular checks and implementing improvements to guarantee high-quality repairs and customer satisfaction
• Oversee shop equipment maintenance and general facility condition to ensure operational readiness and a safe work environment
• Assist with hands-on job completion in shop/field, stepping in as needed to support the team
• Organize and oversee material flow, including shipping, receiving, inventory control, WIP, and job staging
• Implement company safety protocols in daily operations
  
  

Leadership Responsibilities

• Collaborate with managers, sales, and purchasing to conduct job walks, scope projects, estimate costs, and ensure scheduling for successful job completion
• Work with purchasing, vendors, and team members to procure all necessary job materials
• Partner with Field Service Manager and other departments to deliver customer solutions and fulfill job requirements
• Conduct regular performance reviews, recognize achievements, and provide constructive feedback to promote staff development and retention
• Serve as a champion for solving challenges and driving daily results with creativity and entrepreneurial energy
• Direct all department activities, ensuring compliance with paperwork, safety, and company protocols
• Manage employee training and certifications for ongoing professional development and technical competency
  
  

PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees’ health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage
• Long Term Disability: Company paid LTD program
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Disability: Options for both short- and long-term coverage.
  
  

Retirement

• 401(K) & Roth: 100% company match on the first3%, plus 0.5 match on the 4th and 5th%
  
  

Work/Life Balance

• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.
  
  

Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.

#PM-OPS