E-commerce Operations Analyst

Company Description Puleo International Inc. is a fourth-generation, family-owned manufacturer and distributor of hand-crafted Christmas, Halloween, and holiday décor based in the USA. Puleo has built over 70 years of leadership in seasonal products, driven by a strong commitment to quality, service, and distinctive design. Puleo International offers a broad range of artificial Christmas trees, wreaths, garlands, and indoor and outdoor décor. Its products are carried by leading retailers across the world. Known as “The Oldest Family Name for Christmas Trees in America,” the company emphasizes tradition, craftsmanship, and high standards in both product quality and customer service.

Job Overview

We are seeking a detail-oriented, analytical, and proactive E-Commerce Operations Analyst to join our team on-site. In this role, you will be responsible for overseeing day-to-day operations across designated e-commerce partner accounts. You will ensure end-to-end operational efficiency—from inventory availability and catalog accuracy to seamless order processing, timely fulfillment, and promotional execution.

The ideal candidate possesses hands-on e-commerce experience, strong technical familiarity with ERP systems (specifically NetSuite), and advanced proficiency in Microsoft Excel.

Key Responsibilities

Account Management & Catalog Operations

• Manage day-to-day operations for designated e-commerce partner accounts.
• Monitor item listings to ensure products are active, published, and in-stock across all digital storefronts/portals.
• Maintain catalog integrity by updating product details, descriptions, specifications, imagery, and pricing across platforms and back-end systems.
• Plan, set up, and execute scheduled promotions, sales events, and seasonal discounts.

Order Management & Fulfillment Operations

• Monitor order pipelines daily to ensure smooth transmission, timely processing, and adherence to fulfillment SLAs.
• Assist directly with order fulfillment operations, including batch generation, verification, and printing of shipping labels and packing slips.
• Troubleshoot order bottlenecks, delayed shipments, or inventory discrepancies in collaboration with the warehouse and logistics teams.

Systems Monitoring & Technical Workflow

• Continuously monitor e-commerce systems, EDI connections, and ERP integrations (NetSuite) to verify that order and inventory flows are functioning properly.
• Investigate and resolve data sync errors, order ingestion failures, or feed issues.

Reporting & Data Analysis

• Compile, analyze, and distribute daily and weekly e-commerce sales and operational performance reports.
• Track inventory levels, stockouts, return rates, and shipping performance to identify operational trends or opportunities for improvement.
• Utilize advanced spreadsheet modeling to audit large volumes of catalog and sales data.

Qualifications & Skills

• Experience: 1–3 years of professional experience in e-commerce operations, marketplace management, or digital merchandising.
• ERP / Systems Proficiency: Direct experience working within NetSuite (or a similar mid-to-enterprise ERP) for order processing, inventory tracking, and item master maintenance is strongly preferred.
• Advanced Excel Skills: High proficiency in Microsoft Excel (e.g., XLOOKUP/VLOOKUP, INDEX/MATCH, Pivot Tables, conditional formulas, and data cleanup techniques).
• Technical Aptitude: Strong understanding of e-commerce order lifecycles, inventory sync mechanisms, EDI/API workflows, and marketplace portals.
• Detail-Oriented & Organized: Exceptional accuracy and attentiveness to detail when handling high-volume SKUs, pricing changes, and daily order queues.
• Problem-Solving Skills: Resourceful and proactive in spotting system glitches, feed errors, or inventory mismatches before they impact customers.
• Work Arrangement: Willing and able to work 100% on-site in the office.

What We Offer

• $50-$75k salary and comprehensive benefits package (Health, Dental, Vision, Paid Time Off).
• Collaborative, hands-on team environment.
• Direct exposure to high-volume e-commerce growth and supply chain operations.