What are the responsibilities and job description for the Lead Outreach Specialist position at PTS Advance?
Customer Outreach Specialist
Benefits, PTO, & holidays
Company Vehicle Provided
Certified Notary or willing to obtain
Position Overview:
The candidate will serve as a representative of the company to communicate the client program to customers and acquire easements on behalf of the client. This is a Customer outreach project associated to overhead and underground powerline construction projects.
Duties/Responsibilities:
- Lead members of a team
- Act as a positive point of contact to customers/clients
- Assist with researching public records to determine property ownership
- Research client customer information systems for customer and ownership information
- Collect and document receipt of executed documents
- Review project requirements and report deficiencies
- Adhere to safety standards and procedures (i.e. use of PPE, etc.)
- Document landowner communications
- Prepare and review easements
- Serve as notary in acknowledgment of legal signatures
- Communicate effectively to colleagues and customers
- Meet weekly goals set with Manager
- Optimize use of time by scheduling appointments when possible, research efficient routes, etc.
Qualifications:
- Frequent local travel in the Miami area
- The physical ability to walk short distances multiple times a day (i.e. outdoors, from a vehicle to a customer meeting location, sometimes in inclement weather)
- Excellent customer service skills
- Proficient in English is required
- Bilingual is required (Spanish or Creole)
- Ability to engage in small talk and talk with strangers (over the phone and in person)
- Ability to drive local and long distances on a regular basis
- Ability to get in and out of the car multiple times a day between customer meetings
- Proficient use of Microsoft Word, Excel & Outlook
- Basic Process and flowchart skills.
- Valid Driver License required
