What are the responsibilities and job description for the UX Content Writer position at PTR Global?
Principle duties and responsibilities
Provide content strategy to ensure relevant content is delivered contextually
- Collaborate on a content roadmap and conduct content audits
- Establish and maintain operational processes and procedures for managing content requests and delivery
- Lead content governance and implementation of best practices at an enterprise level
- Work with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successful
- Coach and mentor others on content strategy best practices
- Create documentation based on user groups to understand the tone and voice -
- Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product All youll need for success
Minimum qualifications -education and prior job experience
- Bachelors degree in English journalism technical writing or equivalent experience / training
- 5 years creating and executing digital content strategy across multiple channels
- Extensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEO
Preferred qualifications - education and prior job experience
- Masters degree in English journalism or technical writing
- Experience using a content management or knowledge management system and agent-facing applications
- Experience with technical projects involving AI / machine learning
- Travel industry experience
Skills licenses and certifications
Superior writing editing and proofreading skills:
- You understand the importance of clearly and concisely communicating for digital channels.
- A proven track record of collaboration across product and UX teams:
- You can translate complex concepts into easy-to-understand interactive experiences.
- A passion for creating great digital user experiences with actionable knowledge of the digital landscape:
- Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.
- You're able to influence decision makers.
- A passionate advocacy for effective user-friendly communication
- You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.
- Collaborate with multiple stake holder groups to gain alignment and input related to content needs.