Operations Analyst III

Position: Operations Analyst III
Location: Indianapolis, Indiana
Duration: Contract
Job ID: 171547

Job Overview:

The Operations Analyst III will play a critical role in supporting the Legal and Corporate Affairs Knowledge and Enablement Management (KEM) team during a four-month contract period. This position focuses on enterprise policy updates, knowledge article publishing, and operational support to ensure the seamless continuation of knowledge operations workflows. The role requires a detail-oriented professional with strong project coordination and administrative skills.

Responsibilities:

• Knowledge Article Management:
  • Support knowledge updates and publishing across Confluence.
  • Assist with knowledge content governance and quality assurance processes.
  • Support CAP Compass content updates and cross-linking initiatives.
  • Help maintain AI-ready knowledge formats and structures.
• Policy & Documentation Support:
  • Assist with enterprise policy management, updates, and publication in Confluence.
  • Assist with Standard Operating Procedures (SOPs) reviews and updates.
• Administrative & Project Support:
  • Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements.
  • Support management of legal knowledge subscriptions and Do Not Call list management and updates.
  • Submit regular status reports on progress.
    

• Essential:
  • 3-5 years of experience in knowledge management/operations, legal operations, or a similar field.
  • Strong project coordination and administrative skills.
  • Experience with content management systems and documentation workflows.
  • Excellent attention to detail and ability to manage multiple priorities.
  • Strong written communication skills.
  • Ability to work independently with minimal supervision.
• Preferred:
  • Experience with Salesforce platforms and knowledge base management.
  • Familiarity with legal or compliance documentation.
  • Background in policy management.
  • Knowledge of AI/agent content preparation.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $40 - $46/hr. on W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com