What are the responsibilities and job description for the Operations Analyst position at Marten Transport?
To assist in the day-to-day coordination of executing Martens Dedicated model with a heavy focus on Operations and Billing support.
1. Working knowledge of fleet management and account management, including booking loads, accepting loads via EDI, and tracking shipments
2. Audit and approve dedicated summary invoices by working directly with the billing team, manage due dates of invoices, communicate start up timeline and maintain checklist for startups, ensure proper tracking of extra charges.
3. Understand contracts language to audit for concerns and ensure proper implementation
4. Assist in training newly appointed Dedicated Operations team members
5. KPIs maintain, update, and develop new metrics and use to monitor success of fleets and provide directions on points of improvements
6. Complete weekly, monthly and dedicated report various billing metrics, fleet operations
7. Communicate directly with customers to make sure proper metrics are being tracked and any custom reporting is completed.
8. Serve as a backup for Dedicated Operations Team members so deadlines can be met in completing invoices
9. Tracks backhaul success and answer questions on procedures and fleet specific needs.
10. Monitor fleet staffing needs and impact to business model.
11. Must be able to travel if need to help with training, implementation, etc.
12. Work with billing and IS to establish procedures for one-off billing format
13. Travel up to 25% of the time
14. Other duties as assigned
Relationships
Daily interactions with drivers, fleet managers, customer managers, and Director of regional operations
Abilities Skills Required
Must have excellent verbal and written communication skills and ability to multi-task in a fast-paced environment. Must be organized and attention to detail is critical. Ability to work with all levels of employees. Strong computer skills including Microsoft Word, Access, Excel, and PowerPoint.
Physical Requirements
Above average cognitive judgment skills, sitting for long periods, manual dexterity, light lifting, stooping, bending.