What are the responsibilities and job description for the Mainframe Production Support Engineer position at PTR Global?
Job Title: Mainframe Production Support Engineer
Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)
Schedule: Flexible 8-hour shift within 6:00 AM – 6:00 PM PST
Duration: 18 Months
Key Responsibilities
- Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
- Monitor production systems and ensure system stability and uptime
- Analyze and troubleshoot failed mainframe jobs (JCL)
- Perform root cause analysis and support ad hoc job executions
- Partner with Production Control to restart and recover failed jobs
- Respond to business user requests and application team needs
- Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
- Monitor and respond to application group mailboxes
- Document incidents, resolutions, and create JIRA stories for follow-up
Required Skills
- Strong experience in Mainframe Production Support (application support required)
Technologies/tools:
- JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
- File tools: File Manager, File Analyzer, EZTRIEV
- Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
- Ability to work in a high-volume, production-critical environment