Mainframe Systems/Production Support Engineer

Mainframe Production Support Engineer
Locations: Chandler, AZ (Preferred) | Des Moines, IA
Schedule: Day Shift - Supporting Production Operations (6:00 AM - 6:00 PM PST Coverage) Standard 8-hour workday with flexibility on start times.
Payrate: $55-61/hr
Duration: 12-24 Months

About the Role

• We are seeking experienced Mainframe Production Support Engineers to join a critical production support team responsible for supporting enterprise applications in a highly specialized mainframe environment. This role focuses on maintaining application stability, troubleshooting production issues, and ensuring uninterrupted business operations across Automated Credit, Rewards, and Credit Card Hub platforms.


• The team operates in a follow-the-sun support model, partnering closely with offshore resources to provide continuous coverage and seamless handoffs.


• This is an excellent opportunity for professionals who thrive in fast-paced production environments and have strong hands-on experience supporting mainframe applications.

Key Responsibilities

• Provide L2 and L3 production support for business-critical mainframe applications.


• Monitor application performance, system health, and production processing activities.


• Analyze, troubleshoot, and resolve failed batch jobs and production incidents.


• Perform root cause analysis and implement corrective actions to prevent recurring issues.


• Execute and support ad hoc production jobs as required.


• Partner with Production Control teams to restart, recover, and validate failed processing.


• Respond to business user inquiries and support requests in a timely manner.


• Track, document, and manage incidents, problems, and service requests.


• Maintain accurate documentation of issues, resolutions, and operational procedures.


• Create and manage follow-up tasks and enhancement requests through ticketing systems.


• Participate in daily production support handoffs and coordination with offshore teams.


• Contribute to continuous process improvement initiatives to enhance production stability and operational efficiency.

Required Qualifications

• Strong experience in Mainframe Production Support and Application Support environments.


• Hands-on experience with:

• JCL (Job Control Language)


• COBOL


• CICS


• DB2


• CA7


• IDCAMS


• Mainview

• Experience troubleshooting production incidents and batch processing failures.


• Strong problem-solving and root cause analysis skills.


• Experience supporting high-volume, mission-critical production systems.


• Familiarity with incident and change management processes.


• Experience using tools such as:

• ServiceNow


• JIRA


• Confluence


• Similar ticketing and documentation platforms




• Strong communication and collaboration skills.

Preferred Qualifications

• Experience with: File Manager, File Analyzer , EZTRIEV


• Financial services, banking, credit card, or rewards platform experience.


• Experience working within a global support organization and follow-the-sun operating model.


• Ability to work independently in a highly specialized production environment.

 
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.