What are the responsibilities and job description for the Mainframe Production Support Engineer position at Mindlance?
Only W2 (No C2C/1099)
Mainframe Production Support Analyst
Contract 18 months (extension possible/conversion to FTE)
Hybrid working model – 3 days onsite/2 days remote each week
Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)
Schedule: Flexible 8-hour shift within 6:00 AM – 6:00 PM PST
Client JD-
We are hiring three Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment. This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside an offshore team.
Technologies/tools:
JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
File tools: File Manager, File Analyzer, EZTRIEV
Key Responsibilities:
Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
Monitor production systems and ensure system stability and uptime
Analyze and troubleshoot failed mainframe jobs (JCL)
Perform root cause analysis and support ad hoc job executions
Partner with Production Control to restart and recover failed jobs
Respond to business user requests and application team needs
Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
Monitor and respond to application group mailboxes
Document incidents, resolutions, and create JIRA stories for follow-up
Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence, or similar)
Ability to work in a high-volume, production-critical environment
Additional Details:
The team is primarily based in Chandler, AZ (preferred location), and offshore in India
Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment
This is not a typical platform support role—requires a niche skill set
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Salary : $55 - $60