What are the responsibilities and job description for the Mainframe Production Support position at Intellisoft Technologies?
MUST HAVES:
Position will be working in the Mainframe platform support group. Candidate must have Mainframe application support experience.
Key Responsibilities:
Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
Monitor production systems and ensure system stability and uptime
Analyze and troubleshoot failed mainframe jobs (JCL)
Perform root cause analysis and support ad hoc job executions
Partner with Production Control to restart and recover failed jobs
Respond to business user requests and application team needs
Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
Monitor and respond to application group mailboxes
Document incidents, resolutions, and create JIRA stories for follow-up
Required Skills:
Strong experience in Mainframe Production Support (application support required)
Technologies/tools:
JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
File tools: File Manager, File Analyzer, EZTRIEV
Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
Ability to work in a high-volume, production-critical environment
Salary : $55 - $60