IT Service Desk Admin

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Position Summary

Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures.

Key Responsibilities

• Maintain and improve Global Service Desk procedures and documentation.
• Execute and track compliance tasks, controls, and audit-related activities.
• Create, review, and update IT policies, procedures, and standards.
• Assist with Microsoft Intune administration, device management, and endpoint security.
• Support IT security initiatives, remediation efforts, and compliance requirements.
• Manage projects and documentation from initiation through completion.
• Collaborate with stakeholders to support operational and compliance objectives.
• Work independently while managing multiple priorities in a fast-paced environment.
  
  

Job Requirements

Qualifications

Required

• Experience in IT support, Service Desk operations, compliance, or endpoint management.
• Familiarity with Microsoft Intune and Microsoft 365 environments.
• Knowledge of IT compliance, security controls, and governance requirements.
• Strong organizational, communication, and documentation skills.
• Ability to manage multiple priorities with strong attention to detail.
  
  

Preferred

• Knowledge of Microsoft Intune.
• Experience in creating technical documentation, policies, and procedures.
  
  

Core Competencies

• Technical Expertise
• Compliance Awareness
• Problem Solving
• Communication
• Accountability
• Organization and Planning
• Continuous Improvement
• Teamwork
• Attention to Detail
  
  

Education & Experience

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role.
  
  

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.

Please visit our website: www.bdpinternational.com

*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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