What are the responsibilities and job description for the Client Service Specialist position at PSA BDP?
Job Description
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Job Description
Client Service Specialist is responsible for the processing of TBL Services' customer invoices; but not limited to:
Essential Job Responsibilities :
Job Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is considered to be sedentary, and no unusual physical requirements are necessary to perform daily tasks. While performing the duties of this job, the employee frequently is required to sit, stand, walk, bend, reach with hands and arms, vision abilities, hear, speak and read. The employee is regularly required to use but is not limited to computer, fax machine and phone. The employee must occasionally lift and/or move up to 30 pounds.
Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: www.bdpinternational.com
*** This is a great opportunity to advance your career! Come join our growing BDP team!***
BDP International - The Employer of Choice
Follow BDP International Career Pages!
Facebook l Twitter l LinkedIn
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Job Description
Client Service Specialist is responsible for the processing of TBL Services' customer invoices; but not limited to:
Essential Job Responsibilities :
- Freight Payment Processing of both Domestic & International freight bill processing, batching freight bills, handling follow-up carrier and customer questions and resolve any discrepancies or errors that may come in from phone calls, emails, faxes or balance dues.
- Document, maintain and update work processes/procedures as they relate to each customer account.
- Learn all TBL Services Software and use that knowledge to enhance the freight payment process and resolve any freight payment issues by using this software.
- Point person for customer inquiries on freight payment needs and for TBL Operation Department employees.
- Answer phones
- Scanning of carrier freight bills into Freight Payment system.
- Pick up mail from Post Office, sort mail and open mail. Must be able to pick up 30lbs.
- Frequent contact with all TBL Services employees. Contact involves the coordinating of information flow, error resolution, process enhancements and fulfilling customer needs.
- Keep regular communication with office personnel on obstacles preventing timely processing of documentation
- Audit carrier freight invoices and handling balance dues.
- Performing month end Accrual reporting for the customer.
- Customer Call Center: as needed to assist in routing and carrier assignment for customers. Also as needed assist in Spot Quote Request from customers: Expedite, Truckload, flatbed, etc.
- Assist in the implementation process of new customers.
- To create and maintain good relationships with Vendors and Carriers.
- All other job duties that may be assigned.
Job Requirements
- A High School Diploma/GED is required.
- Previous experience working in an office environment is strongly desired.
- Must be able to work in a fast paced environment.
- Good communication and organization skills and a strong attention to detail are required.
- The ability to work on a team and leadership experience is strongly desired.
- Candidate should have the ability to learn various computer programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is considered to be sedentary, and no unusual physical requirements are necessary to perform daily tasks. While performing the duties of this job, the employee frequently is required to sit, stand, walk, bend, reach with hands and arms, vision abilities, hear, speak and read. The employee is regularly required to use but is not limited to computer, fax machine and phone. The employee must occasionally lift and/or move up to 30 pounds.
Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: www.bdpinternational.com
*** This is a great opportunity to advance your career! Come join our growing BDP team!***
BDP International - The Employer of Choice
Follow BDP International Career Pages!
Facebook l Twitter l LinkedIn