What are the responsibilities and job description for the IT Service Desk Admin position at BDP International?
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Position Summary
Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures.
Key Responsibilities
- Maintain and improve Global Service Desk procedures and documentation.
- Execute and track compliance tasks, controls, and audit-related activities.
- Create, review, and update IT policies, procedures, and standards.
- Assist with Microsoft Intune administration, device management, and endpoint security.
- Support IT security initiatives, remediation efforts, and compliance requirements.
- Manage projects and documentation from initiation through completion.
- Collaborate with stakeholders to support operational and compliance objectives.
- Work independently while managing multiple priorities in a fast-paced environment.