What are the responsibilities and job description for the Customer Service Representative - Patient Registration position at Provident Behavioral Health?
Role: Patient Registration Customer Service Representative responsible for assisting patients during hospital check-in, ensuring smooth registration, and providing compassionate support.
Responsibilities
Responsibilities
- Navigate multiple computer systems to register patients efficiently
- Answer phones and gather accurate information quickly
- Assist patients who may be anxious or confused, building rapport and easing concerns
- Navigate insurance plans and coverage details after training
- Adapt to clinical interruptions during urgent situations
- Support patients through compassionate communication in a fast-paced environment
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Preferred: medical or healthcare experience (not mandatory)
- Compassionate communicator, quick learner, adaptable to dynamic settings