Customer Support Specialist

Job Title: Customer Support Specialist

Pay Range: $26.00 - 32.00

See what we do: https://youtu.be/kvuAbB4969E?si=MCg_01gD0C0BCG6-

Quick Summary

We’re looking for a highly organized and customer-focused Customer Support Specialist to serve as the first point of contact for our customers, vendors, and internal teams. In this role, you’ll play a critical part in supporting our sales process—managing incoming inquiries, coordinating quotes, and ensuring accurate job setup across departments.

If you thrive in a fast-paced manufacturing environment and enjoy being at the center of communication and coordination, this could be a great fit.

Key Responsibilities

• Act as the primary point of contact for incoming customer inquiries (email, phone, and walk-ins)
• Manage the main sales inbox and create quote/job folders for internal teams
• Gather and document technical details to support accurate quoting
• Route quote packages to appropriate team members
• Enter customer and order data into ERP systems
• Maintain organized file systems for quotes and completed jobs
• Collaborate with cross-functional teams to ensure smooth workflow
• Support general office and administrative tasks as needed
  
  

What You Bring

• Strong attention to detail and organizational skills
• Excellent verbal and written communication
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working across multiple departments
• Proficiency in Microsoft Office (Word, Excel, PDF tools)
• Experience with ERP systems (preferred)
  
  

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in a manufacturing or similar environment preferred
• Ability to stand/walk for extended periods
  
  

Schedule

• 1st Shift: Five 8-hour shifts per week
• Overtime as needed
• Flexible scheduling based on business needs
  
  

What Prototek Offers

• Health, dental, vision, life and short-term disability insurance
• Company paid life and long-term disability insurance
• 9 paid Holidays annually
• Employee Assistance Program (EAP)
• 401(k) match: 100% of 3% and 50% for 4% and 5%
• Education reimbursement program
• Career advancement opportunities
• Flexible Schedule
• Competitive pay scale
• Paid time off (PTO) starting at 80 hours with annual increase for each year of service
  
  

WORK AUTHORIZATION WORDING

Must meet ITAR U.S. Person requirements – Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.

EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229