Program Operations

Job Description

Job Title: Program Operations

Position Description: Protingent Staffing has an exciting contract Program Operations with our client that is fully remote.

Job Responsibilities:

• Program Operations:
• Support execution of the end-to-end buyback workflow, including deal intake, customer asset return coordination, inspection status tracking, credit or payment readiness, and handoff to remanufacturing or recycling paths.
• Maintain program trackers for deal stages, serialized asset movement, inspection outcomes, and buyback approval status across internal teams and 3PL partners.
• Help operationalize Phase 1 program qualifiers and ensure eligible accounts and assets are processed consistently based on approved scope.
• Partner Coordination:
• Work closely with 3rd party logistics partners to monitor outreach conversion, pickup readiness, packaging coordination, receiving, inspection, storage, sort and tier decisions, and shipment to remanufacturing sites.
• Track service and operational deliverables from partners, including proof of delivery, audit logs, serial number records, quality reports, and invoicing support.
• Escalate exceptions related to customer-induced damage, missing documentation, non-buyable components, or mismatches between expected and received configurations.
• Reporting, analytics, and systems Improvement:
• Build and maintain recurring operational reporting on pipeline conversion, assets recovered, inspection outcomes, re-manufacturable yield, turnaround times, credits issued, and partner performance.
• Analyze operational bottlenecks across supply, logistics, inspection, and remanufacturing handoffs, and recommend process improvements to improve scale and cycle time.
  
  
  

Job Qualifications:

• Bachelor’s degree in business, operations, supply chain, finance, analytics, or a related field.
• 3 years of experience in operations, program operations, supply chain operations, business operations, or an analyst role supporting cross-functional execution.
• Proven ability to step into an in-flight program and contribute quickly with limited ramp time.
• Strong analytical skills with experience in spreadsheets, operational reporting, reconciliation, and process tracking.
• Experience managing detailed workflows across multiple stakeholders and systems.
• Strong written and verbal communication skills with the ability to coordinate across internal teams and external partners.
• High attention to detail, especially in areas such as serial number tracking, inspection outcomes, financial reconciliation, and operational compliance.
• Comfort operating in a fast-evolving program environment where processes are still being defined and scaled.
• Ability to work independently, follow established processes, and drive consistent execution in a contractor capacity.
  
  
  

Nice To Have:

• Experience in reverse logistics, RMA operations, hardware lifecycle programs, remanufacturing, asset recovery, or IT asset disposition.
• Familiarity with subscription, deal desk, or finance-adjacent operational processes.
• Experience working with external service providers.
• Exposure to Salesforce, SAP, operational dashboards, or workflow automation tools.
• Background in hardware businesses, storage infrastructure, or enterprise technology operations.
  
  
  

Job Details:

• Job Type: Contract
• Pay Range: $35 - $42/hr.
• Location: Fully Remote (Required to work PST hours)
  
  
  

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.