Engineering Manager

Engineering Manager – RM Speech

Reports To

President, RM Speech

Supervises

Engineering staff, Administrative Assistant, Ancillary and Non-Clinical Staff

Employment Classification

Full-Time | Salaried | Exempt

Position Summary

The Engineering Manager of RM Speech is responsible for overseeing day-to-day operations while driving organizational growth, expanding market presence, and improving overall profitability. This role provides strategic leadership across administrative, operational, engineering, compliance, and employee management functions, ensuring regulatory compliance, operational efficiency, and high standards of service delivery.

General Expectations

• Maintain regular, reliable, and predictable on-site attendance
• Adhere to all company policies, procedures, and patient care protocols
• Ensure compliance with all applicable federal, state, and professional regulations
• Maintain required accreditations, certifications, and licensure
• Uphold and enforce company standards, policies, and procedures across all departments

Key Responsibilities

Administrative & Operational Leadership

• Maintain and expand working knowledge of AAC products, funding guidelines, and payer requirements
• Support and participate in financially responsible business decision-making
• Collaborate with clinical and executive leadership to grow market share and revenue
• Travel as needed for training, business development, and organizational expansion
• Oversee facility operations, including maintenance, security, supplies, technology services, and overall workplace environment
• Monitor repair and support services, including ticketing, tracking, and resolution
• Develop and implement standardized operating procedures for support and repair functions
• Ensure accurate management of device manuals and technical documentation

Employee Management & Leadership

• Provide direct leadership, supervision, and accountability for assigned staff
• Monitor daily workflows, performance goals, and operational responsibilities
• Develop, revise, and implement employee procedures and protocols
• Optimize staffing logistics to improve productivity and control overtime
• Identify and coordinate ongoing employee training and development
• Review and approve employee timecards and attendance records
• Conduct performance evaluations, annual competencies, and corrective action plans
• Partner with Human Resources to recruit, interview, hire, and onboard employees

Compliance & Referral Processing

• Support staff responsible for maintaining FDA certification and regulatory compliance
• Maintain strong working relationships with dealer and referral networks
• Generate and return retail and dealer quotes within one (1) business day of receipt
• Maintain and update dealer records and contact information
• Receive, process, and manage equipment orders and referrals
• Maintain accurate and up-to-date records within Zoho and Brightree systems
• Create patient accounts, verify insurance, obtain authorizations, and document notes
• Manage full order lifecycle from intake through fulfillment, including document management and client communication
• Ensure patients progress through funding and approval stages in accordance with payer guidelines (e.g., Medicare NCD/LCD requirements)

Engineering & Product Oversight

• Provide leadership for engineering initiatives to ensure efficiency and regulatory compliance
• Oversee medical device design, development, prototyping, testing, and refinement
• Ensure compliance with applicable medical device regulations and standards
• Collaborate cross-functionally with quality assurance, regulatory, and manufacturing teams
• Identify and mitigate risks related to product development and manufacturing
• Implement and maintain quality assurance systems
• Monitor technological advancements and integrate innovative solutions where appropriate

Experience & Qualifications

• Minimum of 2 years of operations and employee management experience
• Bachelor’s degree in Computer Science or related field required
• Master’s degree in Computer Science, Artificial Intelligence, or related field preferred
• Ability to work independently with minimal supervision
• Strong communication, presentation, and interpersonal skills
• Demonstrated leadership ability with executive presence
• Strong analytical, problem-solving, and decision-making skills
• Willingness to work a flexible schedule and travel up to 25%
• Must carry personal liability insurance with a minimum limit of $100,000
• Proficiency with organizational software systems; strong computer skills
• Experience with Apple and Microsoft platforms preferred
• High attention to detail and ability to manage multiple priorities
• Customer-focused mindset and passion for helping others

Physical Requirements

• Ability to stand for extended periods and perform verbal communication
• Occasional bending, stooping, kneeling, crouching, and lifting up to 50 lbs
• Ability to use tools and equipment as needed (e.g., drills, hand tools)
• Visual acuity including distance vision, depth perception, and focus adjustment

Disclaimer

This job description outlines the primary duties and responsibilities of the position. RM Speech LLC reserves the right to modify this description as business needs evolve. Additional duties may be assigned as required

Salary : $65,000 - $100,000