Delivery & CPAP Technician

General Expectations

• Regular, reliable, and predictable on-site attendance
• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.

Duties and responsibilities

• Delivery medical equipment according to company policy
• Process delivery paperwork according to company policy
• Maintain warehouse inventory
• Clean and process returned equipment via company policy
• Develop and maintain technical/working knowledge of current PAP products and services offered by FHM, and all applicable governmental regulations.
• Process PAP paperwork on a daily basis according to FHM policies and procedures.
• Educate patients in proper use and care of PAP equipment, including fitting masks.
• Perform preventive maintenance on PAP equipment and enter into Brightree according to FHM policies and procedures.
• Assist in resolving patient equipment problems in home and via phone.
• Assist with On-Call
• Process all CPAP/BiPAP equipment returns according to FHM policies and procedures.
• Educate patients on PAP supplies and replacements guidelines.
• Document all information necessary to ensure reimbursement for all appropriate equipment, products and services.
• Maintain PAP inventory for the designated branch and conduct monthly inventory counts according to FHM policies and procedures.
• Collect co-insurance payments due and arrange patient payment plans according to FHM policies and procedures.
• Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc. according to FHM policies and procedures.
• Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc.
• Report equipment hazards and/or product incidents as required in accordance with FHM policies and procedures.
• All other duties as assigned.

Experience & Qualifications include:

• Possess high school diploma.
• Effective verbal and written communication skills
• Previous experience or successful completion of factory training seminar for home medical equipment preferred.
• Must carry personal liability car insurance with a minimum limit of $100,000.
• Must currently live in, or plan to move to (at your own expense) a reasonable commute to Bourbonnais, IL.
• Courteous Customer Service (internally and externally)
• Must love helping People (both internally and externally)
• High level of attention to detail
• Must be able to manage multiple computer applications
• Must be willing work "On-Call" rotation
• Able to manage multiple priorities and close the loop when interrupted
• Must be able to pass background requirements and drug screenings
• Must have valid driver’s license with proof of clean driving record and be willing to drive all over Illinois in company vehicle.

Physical requirements

• Occasionally lift/move up to 200 lbs
• Ability to stoop, bend over, kneel, sit or stand for extended periods of times as needed to meet customer’s needs
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear. The employee is required to sit and stand.
• Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• This position requires the ability to drive an automobile
• Must be 21 years of age to comply with company auto insurance regulations.

Salary : $18 - $20