What are the responsibilities and job description for the Business Analyst (Clinical Operations & EMR Systems) position at Prosum?
Position Title: Business Analyst – Clinical Operations & EMR Systems
Location: Scottsdale, AZ (hybrid work schedule)
Term: Contract to Hire
Position Summary
The Business Analyst will play a key role in supporting clinical operations by evaluating, optimizing, and documenting workflows related to Electronic Medical Record (EMR) systems. This role collaborates with clinical staff, IT teams, and operational leaders to gather and translate business requirements into functional specifications that support efficient, compliant, and patient-focused care delivery. The ideal candidate has hands-on experience in clinical site operations, EMR workflows, and healthcare/medical environments.
Key Responsibilities
Requirements Gathering & Documentation
- Conduct detailed interviews, workflow observations, and process mapping sessions with clinicians, front-office staff, and operational stakeholders.
- Elicit, analyze, and document business, functional, and technical requirements for EMR enhancements, new features, integrations, and workflow changes.
- Translate complex clinical workflow needs into clear user stories, use cases, requirements documents, and acceptance criteria.
- Maintain traceability of requirements through the project lifecycle.
Clinical Operations & EMR Support
- Analyze current clinical workflows within the EMR to identify inefficiencies, gaps, compliance risks, and opportunities for optimization.
- Support EMR configuration, testing, validation, and implementation activities, ensuring alignment with clinical best practices and regulatory requirements.
- Work with end-users to troubleshoot workflow issues and propose process or system improvements.
- Collaborate with clinical leadership to ensure EMR workflows support patient safety, quality reporting, and operational objectives.
Project Coordination & Stakeholder Engagement
- Serve as the liaison between clinical departments, IT teams, EMR vendors, and administrative leadership.
- Support project planning, prioritization, and resource coordination for EMR upgrades, workflow redesigns, and clinical system projects.
- Communicate project updates, risks, and dependencies to stakeholders in a clear and timely manner.
- Facilitate cross-functional meetings, gather feedback, and ensure alignment across all project phases.
Data Analysis & Reporting
- Analyze clinical and operational data to identify trends, workflow gaps, and process improvement opportunities.
- Assist in developing dashboards, metrics, or reports to support clinical operations and decision-making.
- Validate EMR data quality and support compliance with healthcare regulations such as HIPAA and quality reporting requirements.
Qualifications
Required
- Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
- 5 years of experience as a Business Analyst in a healthcare or medical environment.
- Hands-on experience with EMR/EHR systems
- Experience working directly in or with clinical site operations (front office, back office, clinical workflows, scheduling, intake, documentation, orders, billing, etc.).
- Strong skills in requirements elicitation, documentation, process mapping, and workflow analysis.
- Knowledge of healthcare regulations, clinical terminology, and patient care workflows.
- Excellent communication, facilitation, and stakeholder-management abilities.
Preferred
- Experience with EMR implementations, upgrades, or optimization initiatives.
- Prior involvement in quality improvement, population health, or clinical analytics.
- Familiarity with Agile methodologies and tools such as Jira, Azure DevOps, or similar.
“This position does not offer sponsorship. Candidates must be legally authorized to work in the United States without sponsorship now or in the future."