Workers' Compensation Claims Coordinator

WORKERS' COMPENSATION CLAIMS COORDINATOR

You’ll be the first and most consistent point of contact in the claims experience—supporting injured employees and their employers with compassion, precision, and urgency. You’ll handle incident intake, manage early-stage claim setup, and drive communication with clients, vendors, and internal stakeholders. This is a detail-heavy, service-focused role where you’ll ensure every claim starts strong and progresses smoothly.

• Intake and process all workplace incidents and WC claims accurately and quickly in the claims system

• Initiate and distribute all necessary forms, documents, and communications (e.g., WC-14, AFU, subpoenas, IME scheduling)

• Manage the ServiceFirst queue daily—responding to inquiries, resolving issues, and escalating as appropriate

• Support vendors and attorneys with timely payment entries and document follow-up; ensure zero missed disbursements

• Provide regular, proactive updates to clients and claimants to build trust and keep momentum throughout the claim lifecycle

• Maintain full documentation integrity in the claims system to support compliance and reporting standards

WHAT YOU BRING

You’re service-oriented, organized, and thrive in fast-paced environments where accuracy matters. You can juggle multiple deadlines while remaining calm and professional with claimants and clients alike. Whether coordinating with physicians or processing time-sensitive paperwork, you consistently bring both urgency and empathy.

• Experience handling high-volume client communication in claims, insurance, or legal environments

• Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices)

• Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks

• Strong written and verbal communication skills, especially under pressure

• Proven ability to manage multiple priorities, stay organized, and meet service-level expectations

• Comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams

WHY PROSERVICE

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

We believe great work happens when people are trusted, supported, and challenged to grow. We’re building a workplace where high standards and a strong sense of purpose go hand-in-hand—and where your contributions directly impact Hawaii’s employers, their employees, and the broader communities we serve. Here’s what you can expect:

• A Culture That Means Something: Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.

• Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.

• Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.

• Flexibility with Accountability: For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.

• Competitive Compensation and Benefits: We value your contributions and back that up with strong pay at $51,508.00 TO $70,686.00 per year, full benefits, and resources to support your well-being.