UI Claims Coordinator

ProService Hawaii is looking for an Unemployment Insurance Claims Coordinator who takes ownership of their caseload from initial claim intake through hearing representation. You’ll serve as the primary point of contact for clients navigating the UI process, and they’ll rely on you to guide them through it with knowledge and confidence.

What makes this role interesting is the combination of regulatory work and client service happening at the same time. No two separations are the same, hearings require solid preparation and clear advocacy before the DLIR-DCD, and the work you do has a real impact on the clients you support.

IN THIS ROLE YOU WILL

• Research, prepare, and respond to all State UI requests — including SIDES, BP-35, and monetary determination reviews — with complete, accurate submissions within established KPI deadlines.
• Prepare for and represent ProService and its clients at unemployment insurance hearings before the DLIR-DCD, building strong cases independently and advocating confidently.
• Manage all client and worksite employee communication related to UI claims — answering inquiries, walking people through the process, and resolving escalations by end of business day.
• Onboard and offboard clients into ProService’s UI program, ensuring accurate account setup and seamless transitions.
• Stay current on UI regulations and state requirements, and proactively communicate changes that may affect clients’ businesses.
  
  

What You’ll Bring To The Team

Prior experience in unemployment insurance claims processing — including separations, appeals, and state correspondence — is important for this role. We’re looking for someone who understands the UI process and is ready to put that knowledge to work from day one.

• Hands-on UI claims experience — you’re comfortable completing SIDES responses, BP-35 forms, or equivalent state correspondence and know what an accurate, timely submission looks like.
• Hearing experience — you’ve prepared for and participated in a DLIR hearing (or equivalent) and can represent an employer or client clearly and confidently.
• Strong caseload management — you stay organized across multiple concurrent cases with different deadlines and have a system that keeps things from falling through the cracks.
• Clear communication with clients — you can explain complex regulatory topics in plain language and help people feel informed and supported, even when the situation is stressful.
• A self-directed work style — you take ownership of your work, follow through without being reminded, and speak up early when something needs attention.
  
  

IS THIS ROLE RIGHT FOR YOU?

This is a compliance role where accuracy, responsiveness, and deadline management matter every day. You’ll be managing multiple concurrent cases, fielding client inquiries, and representing clients at hearings — sometimes all in the same week. The work is detail-oriented and moves quickly, so staying organized and proactive is key.

This role works best for someone who’s comfortable owning their caseload with general guidance rather than step-by-step oversight. Clients rely on ProService to navigate the UI process on their behalf, and you’ll be their main point of contact. We expect you to stay on top of your workload, communicate early when something needs attention, and come to the table with solutions.

WORK LOCATION

We welcome applications from candidates based in Hawaii, who would work a hybrid schedule (in-office Tuesday–Thursday, option for remote Monday & Friday).

Compensation

The base compensation for this position is $46,000.00 – $65,000.00 per year depending on experience and qualifications.

WHY PROSERVICE

ProService is a Hawaii-based PEO offering payroll, HR consulting, benefits administration, and back-office support to small and medium-sized businesses statewide — handling operational complexity so clients can focus on running their businesses. Backed by Silver Lake — one of the world's leading technology investors — and recognized as one of Hawai?i's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

• A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right — not who's right — and show up every day. This isn't just a workplace. It's a community.
• Do work that matters. You'll see exactly how your contributions move the needle — meaningful problems, real decisions, and a seat at the table.
• Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
• Compete, collaborate, and win together. High expectations, real accountability, and a team of experts and leaders ready to help you push through any obstacle.
• Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off (including volunteer time) — just to name a few.