Claims Liaison Coordinator

Employment Type

Full-time

Exempt or Non-Exempt

Exempt

Job Summary

• Hybrid Work Environment - Must reside in Hawaii **
  
  
  

Pay Range: $53,000 - $99,000

Note: Individuals typically begin between the minimum to middle of the pay range

The Claims Liaison Coordinator functions as the critical link between internal and external partners and is responsible for researching, analyzing and resolving high priority, complex claim issues, while ensuring accuracy, timeliness and compliance with regulatory requirements and plan policies. The coordinator also supports process improvement initiatives by identifying trends, root causes, and opportunities to enhance claims performance.

Minimum Qualifications

• Associates degree and three years of related work experience; or equivalent combination of education and related work experience.
• Effective written and verbal communication skill, including the ability to communicate and present complex issues in a concise and easy to understand manner.
• Knowledge of process improvement methodologies.
• Knowledge of methodologies for driving increased operational quality.
• Intermediate knowledge of Microsoft Office applications including, but not limited to Word, Powerpoint, Outlook and Excel.
  
  
  

Duties And Responsibilities

• Claims Resolution & Support
• Serve as the primary liaison for complex escalated claim inquiries from providers, members, account management, and internal departments.
• Research and resolve complex claim discrepancies, denials, adjustments, and payment issues within established service-level agreements (SLAs).
• Coordinate with claims examiners, configuration, and payment integrity teams to ensure accurate claim adjudication.
• Document and maintain claim processing instructions and workflows to ensure accurate and efficient processing.
• Provide guidance and mentoring to Claims Liaison Specialists.
• Analysis & Reporting
• Perform root-cause analysis of claim errors, payment delays, and provider/member complaints.
• Compile and present findings to leadership with recommended solutions.
• Track claim trends and prepare reports on recurring issues, financial impact, and compliance risks.
• Stakeholder Communication
• Provide clear and timely communication of claim resolutions to providers, members, and internal stakeholders.
• Develop strong working relationships with provider relations, customer service, utilization management, and network management teams.
• Function as a subject-matter resource on claim workflows and policies.
• Process Improvement & Compliance
• Identify opportunities to improve claims workflows, system configuration, and provider/member experience.
• Participate in cross-functional workgroups to implement corrective actions and process enhancements.
• Ensure adherence to state, federal, and accreditation guidelines (e.g., CMS, HIPAA, NCQA).
• Performs all other miscellaneous responsibilities and duties as assigned or directed.