Office Support Specialist

We are seeking a highly organized and customer-focused Office Support Specialist to join our team. This role serves as a key point of contact for customers, providing exceptional service while supporting daily office operations and administrative processes. The ideal candidate is detail-oriented, self-motivated, and able to manage multiple priorities in a fast-paced environment.

The Office Support Specialist plays an important role in ensuring a positive customer experience by coordinating communications, maintaining accurate documentation, supporting project-related activities, and assisting team members across departments.

$20-25/hr

M-F, 8am-5pm

Gorham, ME (onsite FT)

Key Responsibilities

• Provide outstanding customer service through professional, timely, and effective communication.
• Serve as a primary point of contact for customers, addressing questions and providing updates as needed.
• Coordinate and manage administrative tasks to support daily operations.
• Monitor project and workflow status, ensuring information is accurate and up to date.
• Create and maintain records, estimates, reports, and other documentation using office software and systems.
• Review and validate documentation for completeness and accuracy.
• Assist with scheduling, tracking, and organizing work in progress.
• Collaborate with team members and departments to support operational goals and customer needs.
• Maintain organized electronic and physical filing systems.
• Perform additional administrative and office support duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Minimum of 1 year of customer service, administrative, office support, or related experience.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
• Excellent verbal and written communication skills.
• Proficiency with common computer applications, including Microsoft Office and data entry systems.
• Ability to work independently and as part of a team.

Skills & Competencies

• Exceptional customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Problem-solving and critical-thinking abilities.
• Ability to multitask in a fast-paced environment.
• Professionalism and a positive attitude.
• Dependability and strong time-management skills.
• Ability to handle confidential information with discretion.

Work Environment & Physical Requirements

• This position is primarily office-based and involves extended periods of sitting and computer work.
• Occasional lifting, filing, reaching, bending, and standing may be required.
• Ability to work effectively in a fast-paced office environment.

Additional Requirements

• Successful completion of a background check, where permitted by applicable law.

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)
• Administrative or Office Support: 1 year (Preferred)

Work Location: In-person

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