Desktop Support Technician (Product Specialist 3, PS3 A4 SC3)

Contract Duration: January 26, 2026 to June 30, 2026

Work Location: 1310 Elmerton Ave, Harrisburg, PA 17110

Work Arrangement: Onsite, 100% (PEMA building)

Work Hours: 8:00 AM to 4:00 PM with a half-hour working lunch (schedule may shift by up to 30 minutes earlier or later)

Interview Type: Virtual interview via Microsoft Teams (video-enabled)

Residency Requirements: Client prefers candidates local to the Harrisburg, PA area

Visas Accepted: USC or GC

Overview

This role supports the Capitol Area Support Team in Harrisburg. The contractor will provide workstation, laptop, and Mac support including deployment, configuration, troubleshooting, and peripheral support (printing, docking, scanning). The position also focuses on device compliance and health, including tracking down devices with broken SCCM clients, missing updates, or reported application/operating system issues.

Essential Responsibilities

• Monitor incident queues, take ownership of issues, and assist customers as needed
• Maintain support tickets so they are current, accurate, and well documented
• Provide documentation on issue resolution for other teams when required
• Monitor and report on workstation issues; escalate as needed
• Coordinate with SCCM, Active Directory, Security, and the IT Service Desk teams
• Deploy, configure, and troubleshoot Windows PCs, laptops, and macOS devices
• Install and configure PC hardware and peripherals
• Repair PCs by replacing components such as hard drives, motherboards, and memory
  
  

Required Skills and Experience

• 3 years deploying PCs and providing end-user support in a large enterprise environment (1,000 PCs)
• 3 years developing, testing, and maintaining PC images
• 3 years supporting PCs in a large domain environment
• 3 years installing and configuring PC hardware and peripherals
• 3 years repairing PCs (hardware replacement, break/fix)
• 3 years supporting security, disk encryption, and anti-virus products across Windows PCs/laptops and macOS
• 3 years Active Directory knowledge including troubleshooting Group Policy Objects and name resolution
• 3 years managing profiles and certificates on Windows and macOS
• 2 years supporting Windows and macOS using remote tools (SCCM Remote, RDP, ARD)
• 2 years supporting Microsoft Office 365 on Windows and macOS
• 1 year integrating Macintosh systems into an Active Directory domain environment
  
  

Highly Desired

• 2 years scripting with VBScript and PowerShell
• 2 years Configuration Manager (SCCM) console queries and reporting
• 2 years SCCM OSD task sequences, including implementation and optimization
• 2 years' experience with Microsoft Desktop Optimization Pack technologies and Microsoft Deployment Toolkit
• Microsoft certification
  
  

Desired Professional Traits

• Clear, effective communication
• Change-oriented mindset with a focus on process improvement
• Strong customer focus and relationship building
• Sound judgment and decision-making
• Strong problem-solving skills with the ability to narrow scope and filter irrelevant information
• Collaborative team player, open to different approaches
• Interest in emerging technologies demonstrated through training and technical events
  
  

Other Requirements / Notes

• Candidate must meet all security, health, and safety requirements for the PEMA facility
• Government equipment must not be taken or used outside of the United States (per subcontract provisions)