What are the responsibilities and job description for the Service Center Specialist position at Propper International?
Monday - Friday 8a-4:30p, On-Site
Dickson, TN
What can Propper offer you?
We are offering a full time, on-site position with a reasonably flexible schedule, located at our Distribution Center in Dickson, TN. This Service Center Specialist position hourly wages start at $20.00/hr. In addition to competitive wages, Propper also offers a fully comprehensive benefits package to include Health and Wellness (medical, dental, vision, HSA, FSA, etc); Paid Time Off Program (that begins after 60 days) and 8 paid Holidays; and Financial Security Benefits (401K, Life Insurance, Short/Long Term Disability (Employer paid and supplemental). Propper also offers opportunities for career advancement. It takes many departments working together to be successful. Getting a start in customer service is a great way to learn all about our products from how they are made all the way through to delivering them to the customer.
Our focus is on our employees first. After all, without the employees, Propper would not exist. So we strive for a healthy work-life balance and professional personal growth. The positive team based, down to earth culture makes Propper a place you want to come in and do great things with.
Who Is Propper
We got our start in 1967 with a contract for the U.S. Navy, manufacturing the iconic "Dixie Cup" hat worn by U.S. sailors. Over the decades, we've supplied more than 120 million garments to the U.S. Department of Defense, law enforcement agencies, and the public safety community.
You may not have heard of us, but you've definitely seen our work.
Our heritage informs how we operate. We are a retail brand, but we still think like a contract manufacturer. Contracts aren't won by selling a particular lifestyle, telling unique stories, or appealing to emotion. They are won with features, quality, and demonstrable value. Contracts are won on the concrete.
This mentality drives every aspect of our production. Make it Work. Make it Last. Make it Real. Or don't make it at all.
What does a typical day as Service Center Specialist look like?
While no two days look the same, our main focus is simple, the customer experience. From the moment of the first "Hello" to the very last "Have a nice Day", Propper strives to create and maintain a superior customer experience. The majority of the day will be spent tending to customer's questions regarding our products, services, pricing and shipping. You will learn to utilize multiple platforms, portals and software to enhance your efficiency for order entry, gathering customer information, product information and researching when issues arise. There will be times you will be researching billing errors and tracking packages. While building long term customer relationships will be your focus, Propper also encourages you to build internal working relationships throughout the company. So you have the best of both worlds; to work individually and work in a team environment with other customer service representatives as well as working with other departments such as marketing, merchandising and IT and many more departments.
Education, Experience, And Licensing Requirements
Dickson, TN
What can Propper offer you?
We are offering a full time, on-site position with a reasonably flexible schedule, located at our Distribution Center in Dickson, TN. This Service Center Specialist position hourly wages start at $20.00/hr. In addition to competitive wages, Propper also offers a fully comprehensive benefits package to include Health and Wellness (medical, dental, vision, HSA, FSA, etc); Paid Time Off Program (that begins after 60 days) and 8 paid Holidays; and Financial Security Benefits (401K, Life Insurance, Short/Long Term Disability (Employer paid and supplemental). Propper also offers opportunities for career advancement. It takes many departments working together to be successful. Getting a start in customer service is a great way to learn all about our products from how they are made all the way through to delivering them to the customer.
Our focus is on our employees first. After all, without the employees, Propper would not exist. So we strive for a healthy work-life balance and professional personal growth. The positive team based, down to earth culture makes Propper a place you want to come in and do great things with.
Who Is Propper
We got our start in 1967 with a contract for the U.S. Navy, manufacturing the iconic "Dixie Cup" hat worn by U.S. sailors. Over the decades, we've supplied more than 120 million garments to the U.S. Department of Defense, law enforcement agencies, and the public safety community.
You may not have heard of us, but you've definitely seen our work.
Our heritage informs how we operate. We are a retail brand, but we still think like a contract manufacturer. Contracts aren't won by selling a particular lifestyle, telling unique stories, or appealing to emotion. They are won with features, quality, and demonstrable value. Contracts are won on the concrete.
This mentality drives every aspect of our production. Make it Work. Make it Last. Make it Real. Or don't make it at all.
What does a typical day as Service Center Specialist look like?
While no two days look the same, our main focus is simple, the customer experience. From the moment of the first "Hello" to the very last "Have a nice Day", Propper strives to create and maintain a superior customer experience. The majority of the day will be spent tending to customer's questions regarding our products, services, pricing and shipping. You will learn to utilize multiple platforms, portals and software to enhance your efficiency for order entry, gathering customer information, product information and researching when issues arise. There will be times you will be researching billing errors and tracking packages. While building long term customer relationships will be your focus, Propper also encourages you to build internal working relationships throughout the company. So you have the best of both worlds; to work individually and work in a team environment with other customer service representatives as well as working with other departments such as marketing, merchandising and IT and many more departments.
Education, Experience, And Licensing Requirements
- High school diploma or GED
- 1 year of customer service experience preferred
- Strong written and verbal communication
- Proficient in Microsoft Office Suite
- ERP /CRM Software experience a plus
- Self-Starter
- Detail oriented
Salary : $20