What are the responsibilities and job description for the Retail Sales Associate position at Jewelry Repair Service Center?
We are looking for a Retail Sales Representative to provide excellent customer service for our business. Candidates with strong communication skills who can make customers feel welcome in our store & will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
Qualifications:
- Positive, bubbly personality with excellent communication skills.
- Self-starter who takes initiative without constant supervision.
- Strong work ethic and a passion for sales and customer service.
- Goal-oriented with the ability to thrive in a team environment.
- Dependable, punctual, and eager to learn.
- Previous retail or sales experience is preferred but not required. (must be 18 years old)
Skills (NOT MANDATORY)
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- High school degree
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $16