IT Support Engineer

IT Support Engineer
📍 On-Site | St. Charles, MO
🕗 Full-Time | Monday - Friday, 8:00 AM - 5:00 PM

Join the Team Behind the Uniform

Since 1967, Propper has been a trusted supplier to the U.S. military, law enforcement, and public safety professionals-outfitting those who serve with durable, high-performance gear. You may not know our name, but you've seen our work. Now, we're looking for a skilled and motivated IT Support Engineer to help support the technology that powers our mission.

💻 What You'll Do

As the face of our IT department, you'll support internal users with a variety of technical issues-from software and hardware troubleshooting to network and server management. You'll play a key role in maintaining a secure, efficient, and user-friendly IT infrastructure across the organization.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for on-site and remote users.

• Troubleshoot hardware, software, networking, and cybersecurity issues.

• Manage user accounts in Active Directory and Microsoft Exchange.

• Maintain inventory of company devices and software.

• Track, document, and analyze help desk metrics.

• Manage telecommunications systems and vendors (Verizon, AT&T, Spectrum).

• Set up new users and systems; deliver training as needed.

• Ensure high standards of customer service across departments.

🌟 Why Join Propper?

We invest in our people-not just with competitive wages and bonuses, but with a culture of growth, wellness, and respect.

Here's what we offer:

• 💰 Competitive Pay based on experience and skill set

• 🎯 Annual Performance Bonus Potential

• 🏥 Comprehensive Benefits (Medical, Dental, Vision, HSA/FSA)

• 🛑 PTO Begins Day One 8 Paid Holidays

• 💪 Onsite Gym-available to all employees, free of charge

• 🔐 401(k) Plan Company-Paid Life & Disability Insurance

• 🚀 Opportunities for Career Advancement

• 🤝 Supportive, Down-to-Earth Culture focused on work-life balance and professional growth

🧠 What You'll Bring

• Bachelor's degree in IT, Computer Science, or a related field

• 2-3 years of hands-on IT support experience

• Working knowledge of Windows OS, Office 365, Active Directory, Exchange

• Familiarity with both Windows and Linux environments a plus

• Experience supporting SaaS tools and telecom systems (Cisco or similar)

• Strong communication skills with a customer-service mindset

• Detail-oriented with the ability to manage multiple priorities and work independently

🔧 You're a Great Fit If You...

• Thrive in a fast-paced, collaborative environment

• Enjoy solving problems and making technology work better for people

• Are highly organized and love staying ahead of issues

• Want to make a meaningful impact in a mission-driven company

Ready to bring your skills to a team that supports those who serve?

Apply today and become part of the Propper legacy.