Automotive Service Advisor - Up to $120K+ - 2603

Automotive Service Advisor - $120K Earning Potential - 4-Day Workweek

Location: East Hampton, NY
Schedule: Tuesday-Friday, 7:00 AM-6:00 PM
Pay Rate: $1,350/week base pay
Pay Type: Base pay plus weekly performance bonus tied to sales and gross profit
Pay Schedule: Weekly
Earning Potential: $120,000 annually

We are seeking an experienced Automotive Service Advisor in East Hampton, NY, for a family-owned automotive repair facility serving the community for more than 30 years. This is a customer-facing opportunity with a 4-day workweek, $1,350 weekly base pay, performance-based bonuses, and $120,000 annual earning potential. The shop serves a distinctive mix of European, high-end, classic, rare, exotic, and motorsports vehicles and places a strong emphasis on hospitality, communication, attention to detail, and exceptional customer care.

Key Responsibilities

• Serve as a primary point of contact for customers throughout the automotive service and repair process.
• Communicate clearly with customers about vehicle concerns, recommended services, and repair needs.
• Coordinate with technicians and the service team to support an efficient workflow and positive customer experience.
• Present service and repair recommendations while supporting sales and gross profit performance.
• Maintain clear customer communication and follow through throughout the service process.
• Use Tekmetric to support shop workflow, customer service, and Digital Vehicle Inspections.
• Anticipate customer needs, take ownership of follow-through, and deliver a high level of hospitality and attention to detail.
• Provide exceptional service to customers with high-end, European, classic, rare, exotic, and motorsports vehicles.

Qualifications

• Automotive Service Advisor experience.
• Exceptional customer service and communication skills.
• Strong interpersonal skills and the ability to communicate effectively with high-end clientele.
• Demonstrated sound judgment and professional communication in a customer-facing environment.
• Strong attention to detail and follow-through.
• Customer-service-oriented mindset with a commitment to taking ownership of the complete customer experience.
• Ability to work Tuesday-Friday from 7:00 AM-6:00 PM.

Compensation & Benefits

• Base pay of $1,350 per week.
• Weekly performance bonus based on the prior week's performance and tied to sales and gross profit.
• Annual earning potential of $120,000 based on the stated compensation plan; actual earnings may vary and are not guaranteed.
• Weekly pay schedule.
• 4-day workweek.
• Medical insurance through UHC/Oxford Premium Gold Plan, with approximately 60% of the employee-only premium covered by the employer and a 90-day waiting period.
• Dental and vision insurance.
• Employer-paid life insurance.
• SIMPLE IRA with a 3% company match after applicable eligibility and vesting requirements.
• PTO beginning after one year, with approximately 1-3 weeks of paid vacation based on tenure and company policy.
• Paid personal/sick time accruing at approximately one-half day per month of continuous eligible full-time employment, up to approximately six days.
• Paid holidays and a paid birthday/floating holiday.
• Paid training and certifications.
• ASE reimbursement.
• Clothing stipend for office employees.
• Paid overtime when applicable.
• Employee vehicle benefits, including free oil changes, free wiper blades, and access to discounts for personal vehicle services.

Why Work Here

• Family-owned and operated environment with more than 30 years serving the East Hampton community.
• Work with customers who own a diverse mix of European, high-end, classic, rare, exotic, and motorsports vehicles.
• 4-day Tuesday-Friday workweek.
• Climate-controlled, 5-bay facility with modern equipment and diagnostic technology.
• Established operation averaging approximately 25-50 vehicles per week and an approximately $2,750 average repair order.
• Tekmetric shop management system and Digital Vehicle Inspections.
• Strong emphasis on quality, hospitality, communication, attention to detail, follow-through, and ownership of the customer experience.
• Paid training and continued professional development opportunities.
• Annual team activities, including a Christmas dinner and other team events.
• Commuter-train support is available, including shuttle transportation from the train to the shop.

If you're an experienced Automotive Service Advisor who takes pride in exceptional customer care and wants to work with a distinctive vehicle and clientele mix, apply today or connect with Promotive to learn more.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.

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