Strategic Account Manager

Company: Promise Total Services, Inc.

Location: Dallas, TX

Salary Range: $70,000–$80,000 per year (with bi-annual performance-based bonuses)

Founded in 2003, Promise Total Services is a Texas-based, woman- and minority-owned janitorial service partner with MWBE certification and a deep commitment to service excellence.

From our humble beginnings, we have grown to serve hundreds of commercial properties throughout Dallas, Fort Worth, and Houston, Texas. At Promise, we combine the professionalism and rigor of a large enterprise with the personal attention and heart of a family business.

Our success is guided by our core values — Proactive, Responsive, Observant, Meticulous, Innovative, Sensible, Ethical (PROMISE) — which shape everything we do.

We don’t just clean buildings; we elevate environments, strengthen service partnerships, and deliver more than we promise.

If you’re a strategic leader who thrives on empowering teams, improving systems, and building client trust, Promise offers a career path where leadership and service excellence meet.

The Strategic Account Manager (SAM) plays a pivotal leadership role in overseeing all operational functions of Promise’s regional service portfolio. This individual will lead, mentor, and coordinate the Operations Team, ensuring that every client relationship is managed with precision, responsiveness, and long-term partnership in mind.

This position blends hands-on client relationship management with high-level operational strategy. The Strategic Account Manager will retain a limited number of key accounts while primarily focusing on developing people, refining processes, and driving operational harmony across the organization.

You will collaborate directly with executive leadership to implement process improvements, foster a culture of accountability and communication, and create a unified, high-performing Operations Team.

• Oversee and mentor the Operations Team, including Account Managers, Assistant Account Managers, Project Manager, and Daily Operations Coordination Teams.
• Create and maintain a cohesive, high-trust environment that promotes communication, accountability, and pride in service.
• Conduct regular team meetings focused on goal alignment, client performance, and process improvement.
• Identify and develop internal talent to ensure continuity, succession, and growth within the department.
  

• Design and implement operational systems that drive consistency, efficiency, and quality across all accounts.
• Collaborate with executive leadership to assess workflows, eliminate redundancies, and strengthen coordination between departments.
• Oversee scheduling, quality control, inspections, and performance tracking to ensure service standards are exceeded.
• Champion the use of technology and reporting tools to improve visibility and responsiveness.
  

• Retain a select portfolio of high-value or strategic client accounts to remain directly connected to client needs.
• Serve as an escalation point for complex client situations requiring senior-level intervention.
• Ensure proactive communication, measurable follow-through, and client satisfaction across all service areas.
• Support Account Managers with guidance and resources for resolving client concerns before escalation.
  

• Analyze client data, service metrics, and financial performance to identify trends and opportunities for improvement.
• Partner with leadership to develop and implement process improvement initiatives and standard operating procedures (SOPs).
• Participate in strategic planning sessions to forecast staffing needs, client expansion, and operational scalability.
• Collaborate on new business proposals, pricing models, and client presentations to support the company’s growth trajectory.
  

• Model and reinforce Promise’s core values in daily decision-making.
• Promote a culture of responsiveness, reliability, and integrity that reflects Promise’s brand in every client and employee interaction.
• Celebrate team wins and foster a spirit of unity across geographically dispersed teams.
  

• Bachelor’s Degree preferred in Business Administration, Management, or a related field.
• 7–10 years of progressive experience in account or operations management (janitorial, facilities, or property services preferred).
• Proven ability to lead diverse teams and manage multiple service lines in a dynamic, fast-paced environment.
• Strong organizational, analytical, and leadership skills with an emphasis on collaboration and communication.
• Demonstrated success in process improvement, systems development, and client retention.
• Excellent verbal and written communication skills with the ability to influence, motivate, and resolve challenges diplomatically.
• Proficiency in technology platforms, reporting tools, and Microsoft Office Suite.
• Valid Driver’s License required (company vehicle provided).
• Bilingual (English/Spanish) preferred but not required.
  

• Competitive salary with performance-based bonuses
• Company vehicle and gas card for business use
• Company phone and relevant communication tools
• Health Reimbursement Arrangement (HRA) that helps cover qualified medical expenses. 
• Comprehensive Dental, and Vision Insurance
• 401(k) with company match
• Generous Paid Time Off (PTO)
• Collaborative, family-oriented culture built on respect and shared purpose
• Clear growth path with direct impact on company direction and client success
  

• Full-time, Monday through Friday
• Flexibility required for after-hours and weekend availability as needed
  

If you’re a strategic leader who takes pride in cultivating high-performing teams and exceptional client partnerships, we’d love to hear from you.

Please submit your resume and a cover letter describing your leadership philosophy and relevant experience to career@promisesvc.com. Use the subject line: “Strategic Account Manager – DFW.”

Promise Total Services, Inc. is an equal-opportunity employer committed to fostering a workplace where every individual is valued, respected, and given the opportunity to thrive and succeed.