What are the responsibilities and job description for the BILINGUAL (SPANISH) PATIENT SERVICE REPRESENTATIVE position at Promise Community Health Center?
Promise Community Health Center is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, or any other characteristic protected by law.
JOB SUMMARY: The Promise Receptionist/Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Receptionist/Scheduler is responsible for a range of office duties that support the medical and dental programs at Promise CHC.
FULL-TIME POSITION – 40 HOURS/WEEK
SALARY RANGE: Hourly Position
REPORTS TO: Director of Patient Financial Services
DUTIES AND RESPONSIBILITIES:
- Greets patients professionally both in person and on the phone.
- Quickly answering or properly referring questions and issues.
- Optimizes provider schedules and patient satisfaction with efficient scheduling.
- Notifies providers of patient arrivals.
- Comforts patients by anticipating anxieties and effectively answering questions.
- Ensures availability of treatment information by retrieving and updating patient records.
- Verifies financial records and collecting patient charges while filing and expediting third-party claims.
- Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
- Maintains a clean and orderly work station.
- Performs other necessary duties as assigned.
REQUIRED SKILLS:
- Excellent communication skills both in person and by phone.
- Able to multi-task and identify priority of needs.
- Highly detail oriented.
- Exceptional problem-solving skills.
- Bilingual (Spanish speaking) preferred.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent.
Successful completions of two-year office training program or equivalent academic degree preferred.
PHYSICAL DEMANDS:
While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.
PROMISE BENEFITS:
Medical Benefits (Wellmark)
Vision (VSP)
Employee Assistance Program (EAP)
Wellness Money
PTO
Dental Benefits (Wellmark)
401K with Company Match
Sign-On Bonus (specific only to identified positions)
Loan Repayment (for identified positions)
Full-time employees (minimum of 30 hours) are eligible for all benefits.
Part-time employees are eligible for everything listed, excluding: Health/Dental/Vision/Loan Repayment.
WORK ENVIRONMENT:
Possible exposure to airborne and blood borne pathogens & hazardous materials.
All Promise facilities are smoke free environments.
EMPLOYMENT PRACTICES:
Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact Human Resources.